Client Servicing Executive - Delhi, India - Roadcast Tech. Solutions Pvt. Ltd.

Roadcast Tech. Solutions Pvt. Ltd.

Verified Company

Delhi, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Greetings to all,

We are looking to employ a Client servicing executive to handle all client inquiries, concerns, and complaints in a professional manner.

The client servicing executive's responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible.

You should also be able to identify new business opportunities through client referrals.

To be successful as a client servicing executive, you should be committed to helping clients and able to work well under pressure.

Ultimately, an outstanding client servicing executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Client Servicing Executive Responsibilities:

Cultivating solid relationships with clients through the provision of exceptional aftersales service.
Creating a positive onboarding experience for new clients.
Identifying ways to overcome clients' initial dislike of company products
Maintaining an accurate record of all existing and potential clients.
Responding to client inquiries in a timely and professional manner.
Training and providing overall guidance to client service employees.
Organizing training seminars to enable clients to fully utilize product features and benefits.
Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.

Client Servicing Executive Requirements:

Bachelor's degree in business administration or an industryrelated field.
Proven experience working as a client servicing executive in Telematics industry.
Proficiency in Microsoft Excel.
Working knowledge of Customer Relationship Management (CRM) software.
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problemsolving skills.
Effective communication skills.
Exceptional customer service skills.

Salary:
₹20, ₹30,000.00 per month

Schedule: