Service Head Intelligent Managed Services - sany, India - ConnectPro Consultant

ConnectPro Consultant sany, India

4 weeks ago

Description

Job Description: Service HeadIntelligent Managed Services

The candidate should sound understanding of B2B businessproducts and Operating model of a Telecom serviceprovider
The candidate should have a fairlystrong understanding of managed services
Thecandidate will lead a team of L1 engineers responsible for troubleshooting of faults Third party desk engaging with third partypartners for fault resolution and Satellite NOCs
The candidate will also be leading an extended team ofSolution Architects Operation excellence resources Project managersand project based resources
The candidateshould build a team which can interpret use and apply ITILframework from Design Service build service delivery and serviceassurance
The candidate should be able toguide and support delivery teams in delivery execution of definedarchitecture and roadmaps
The Candidate shouldhave the strength in defining & improving processes Automationand building & implementing Method of Procedures(MOP)

Roles & Responsibilities

Work with business PSS and B2B product teamsto build a strong product line. Advice & recommend enterpriseservice architectures
Engage with customersregularly for feedback on products & service experience devicestrategies to improve and implement them.
Build customer centric processes Automate high volumetransactions and define Method of Procedure (MOP) for manual tasksthough the operation excellence team
Build astrong partner governance model for third party partners internalstakeholders
Define and track operationsmetrics. Work towards differentiated customer experience
Guide support and track service delivery. Implementmakerchecker mechanism to ensure on time and quality delivery tothe managed customers

Requirement for the role

Seasoned leader with 1520 years of experiencein IT or Telecom Managed Services for B2B customers
Experience in product development will be an addedadvantage
Customer Centric. A stint incustomer front ending role will be a plus
Ability to understand building blocks of technologypartner services and commercial model
Functional and technical depth in network and securityservices. Understanding of network & security trends asapplicable to providing SI & managed services to B2Bclients
A team player. Experience in buildingteams will be preferred.

Budget : Up to 65 LPA(85:15)

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