- Plan, monitor, direct and evaluate Associates production.
- Ensure that schedules are met and communicates with VP, and Associates Operations with the leadership team if situations occur that hinder meeting deadlines.
- If there is system issues or other emergencies delay in Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
- Identifies operational priorities and other workflow issues; ensures a constant flow of work so that delivery schedules are met.
- Assists in the development and revision of operational policies and procedures that facilitate efficient workflow.
- Develop an understanding of the workflows, procedures, and specific criteria for each assigned client.
- Emphasize on productivity goals and takes action to ensure effective and efficient use of staff is maintained. Creatively plan for allocation of extra capacity for backlog Associates.
- Oversees performance to ensure that staff is performing within the established quality and production performance criteria.
- Assists in coordinating scheduled quality meetings with the production staff.
- Maintains technical knowledge of associates.
- Co-Ordinate and follow through on the training plans for adding new trainees onto an account.
- Guideline updates – Co-ordinate with the QA staff to ensure that the update is understood by the Associates.
- Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch
- Provide Monthly updates of Revenue cycle status including reports and Metrics to client / Onshore.
- Identify opportunities for Automation in the process and work with IT team for implementation
- Must have bachelor's or master's Degree.
- 10+ Years of Experience in the Health Care industry
- Must have experience in managing and mentoring large teams for at least 3+ years.
- Good communication skills, both verbal and written.
- Strong attention to detail and a highly reliable work ethic.
- Must be a keen learner and a flexible mentality to learn in a slightly different approach as applied by Guidehouse.
- A patient demeanor and good leadership quality.
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Assistant Manager - Chennai, India - Guidehouse
Description
Job Family:
EBO Accounts Receivable (India)
Travel Required:
Clearance Required:
What You Will Do:
What You Will Need:
What Would Be Nice to Have:
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
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