Customer Service Representative - Bengaluru, Karnataka, India - Smiths Group

Smiths Group

Verified Company

Bengaluru, Karnataka, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

REF:

INTERCONNECTAPAC00291
DIVISION:
Smiths Interconnect
JOB FUNCTION:
Customer ServiceAbout Us
Employing over 2,000 people globally our in house capabilities encompass design, development, manufacturing and testing to respond quickly and accurately to customer's needs and provide the most reliable connectivity solutions

Job Description:

Perform full spectrum of order fulfillment activities through timely order processing and on time delivery
Manage all aspects of Purchase orders and Enquiries from Customers and Distribution partners and provide responses and solutions in timely manner
Support revenue generating activities and other Sales administration as stipulated by CSR Manager (e.g reporting duty)Duties & Responsibilities

What you'll do

Perform full spectrum of Order fulfillment function and ensure ontime delivery
Raise Purchase order in ERP system
Review and generate RFQ in CRM system
Handle Customer enquiries, Complains with appropriate level of Customer Satisfaction
Coordinate with Planning and Production team for ontime delivery and expedite shipment as required
Work with crossfunctional team (Sales, Engineer, Quality, Supply Chain, Tech support, Logistic, Planning and ) for solution and provide timely response to Customer
Support Sales for all aspect of revenue generating activities
Track business transactions, generate report and other administrative duties as stipulated by CSR manager, Sales manager or VP
Willing to work extra hours if required

The Individual

What you'll definitely need

Minimum Diploma with 3+ years of order fulfillment or customer service or equivalent combination of education and experience in manufacturing industry is required.
Basic computer skill is mandatory and knowledge of salesforce or Glovia or other ERP system is an advantage
Ability to follow instructions and to communicate effectively, verbally and written in Mandarin and English
Ability to keep composure under a variety of distributors and customers related situations
Possess excellent interpersonal and communication skill is a must
Must be a team player
Ability to perform daytoday duty with strong attention to detail and timeliness
Provide exceptional customer service to exceed customer expectation.
Ability to monitor work to ensure quality and demonstrate accuracy and thoroughness

Diversity & Inclusion:

We believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation including, but not limited to, interviews or testing.