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    ITSM Consultant - Hyderabad, India - ANB IT Solutions Pvt Ltd

    ANB IT Solutions Pvt Ltd
    ANB IT Solutions Pvt Ltd Hyderabad, India

    3 days ago

    Default job background
    Description

    Job Description :

    Skills :

    • ServiceNow Fundamentals & ITSM
    • Establishes the project's timelines and manages the project
    • Attends project governance meetings and scrum meetings
    • Facilitates activities through training, testing, golive, and post golive support

    Good to have :

    • Implement ServiceNow platform capabilities specifically the CMDB, ITSM modules including form configuration, workflow administration, reporting, data imports, custom scripting and thirdparty software integrations.
    • Work with the customer to ensure the configuration of ServiceNow meets their overall requirements including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
    • Identify potential "problem" areas within customer ServiceNow environments and provide advice on problem resolution.
    • Keeps up to date with industry trends and new ServiceNow offerings to enhance the usability of the ServiceNow Platform.
    • The ServiceNow Developer will complete all work within agreed timescales and KPI's.
    • Assist SHI teams in managing project timelines and customer expectations.
    • See themselves as part of the greater whole in meeting or exceeding business objectives on a regular basis, as well as assistance in driving key initiatives for ITAM.
    • Stay up to date on new ServiceNow product offerings, take ongoing training and certification and accreditations.
    • Maintain industry leading knowledge to understand all aspects of the ITAM and Software lifecycle from licensing to purchasing to deployment to decommissioning.
    • Learn and follow the ITAM department standards to ensure all projects are conducted professionally, ethically, and in a manner consistent with SHI quality standards.
    )
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