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    Associate -Customer Engagement - Chennai, India - Beroe Inc

    Beroe Inc
    Beroe Inc Chennai, India

    1 day ago

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    Description
    • Job Responsibilities:
    • Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team.
    • Responsible for crafting out the timelines and delivering the output with the customer.
    • Should comprehend customer's requirements during the interaction (via emails/ Bot conversations) to break down the requirements into definite actionable.
    • Responsible to create quickly customized outputs to deliver off-the-shelf information (readily available data sources) which will be shared instantly with the customer via emails/ Bot.
    • Associates will have continuous access to key category databases, report archives, partner databases like D&B, Bloomberg, Zoominfo, Contify etc. to retrieve data while addressing client's queries.
    • Associates will be trained & exposed to a wide array of spend categories across all key industries.
    • Associates will be responsible for customer engagement activities on the platform (like onboarding, training, monitoring etc.)
    • Analyze customer activity to establish ways to improve customer experience on the platform.
    • Associate will have a direct impact on the renewals, upsell & cross-selling for their respective Customers within LiVE.Ai platform.
    • Associate will be trained & exposed to a wide array of categories across all key industries.
    • Flexible to work in the shifts( day shift/ UK shift).

    Qualification: MBA Finance/PGDM with minimum 60% throughout their academics.

    Work Experience : 1 to 3 years of experience.

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