Customer Experience Associate - Gurugram, Haryana, India - Scalent Solutions

Scalent Solutions
Scalent Solutions
Verified Company
Gurugram, Haryana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
At Scalent, we are hiring for a Customer Experience Associate with one of our clients based out of Gurgaon.

The Customer Experience Associate is responsible for connecting with individuals and providing
feedback and analysis.


Responsibilities:
seeking relationships. Responsibilities of conducting interviews, matching client profiles,
arranging meetings, and providing feedback.

  • As we automate the process, responsibilities will evolve to codify tribal knowledge gained and
human judgment that our AI algorithm can use, to suggest product & service improvement
based on user interactions, protecting the brand and keeping the Club clean/free from bad
actors.


Requirements:

  • Bachelor's degree in psychology, sociology, business, communication, or any related field is preferred, but not required.
  • 12 years experience in client management/customer care/stakeholder management with exceptional communication skills
  • Outstanding communication, empathy, and interpersonal skills to connect with diverse clients and cater to their preferences and needs
  • Exceptional organizational and time management manage multiple clients simultaneously and a high bar for excellence
  • Working knowledge of MS-Excel
  • High degree of integrity that being said ability to maintain confidentiality and professionalism in all client interactions

Benefits:

  • Competitive salary
  • Oppurtunity to grow and develop your career
  • Fun and collaborative work environment
We value diversity and are committed to creating an
an inclusive environment for all employees


Pay:
₹400, ₹450,000.00 per year


Schedule:

  • Day shift

Ability to commute/relocate:

  • Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Bachelor's (required)

Language:


  • English (required)

Work Location:
In person

Application Deadline: 19/04/2024

Expected Start Date: 13/05/2024
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