Customer Care Representative - Mumbai, India - NCR Voyix

    NCR Voyix
    Default job background
    Technology / Internet
    Description

    Experience:Freshers-2.0 Years

    Location:Mumbai

    Job Profile:


    • At an entry level, learns process and systems and applies this to the basic assignment/distribution of workload of CE's in order to meet SLAs.


    • Accepts and routes calls (high call volume)


    • Gathers problem information and records data in desktop tools


    • Monitors incident status and escalates cases that are not resolved in a specific timeframe


    • Schedule customer installation activity


    • Responsible for ensuring the customer's entitlement of services


    • Provide phone support on Retail products, systems and various software products
    •Provide accurate and creative solutions to user problems of moderate nature to maximize product or system availability;


    •Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.

    • 24*7 rotational shift ( Night shifts )

    Functional Skills & Competencies:
    • Applies knowledge of:

    -Problem routing, tracking and escalation procedures

    -Advanced problem solving and troubleshooting skills

    -Data entry software applications and related desktop tools

    -Relationship building skills; Excellent communication skills, verbal and written as well as listening skills

    -Possess strong customer service skills and be able to work in a dynamic team environment.

    Education: High School/Diploma/Graduate or Equivalent.

    Experience: 0-1 years of related experience.