Marketing Executive - Gurgaon, India - Amex

Amex

Verified Company

Gurgaon, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.

Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally.

That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

This position will be responsible for managing the top customers (excluding Centurion) for Consumer Cards through Centralized Account Development. This position will be pivotal in driving portfolio growth, cross-sell, customer satisfaction and client retention targets for top customers. The intent is to interact with these members through high touch Servicing, Travel, Experiences and Lifestyle propositions.

The position is going to be based out of our Gurgaon Office and will be integral part of supporting Managers in the administration of Marketing plans and/or forecasts.

Critical Factors to Success:

Understand the profile, preferences, history and revenue potential of each segment in the portfolio
Collaborate with Product and marketing teams to conceptualize and implement initiatives to drive portfolio growth, cross sell and retention target.
Consultative engagement with the objective of maximizing the value of the Card and demonstrate share shift
Develops & manages a close relationship with cross functional teams within American Express such as Product, Marketing, World Service, Travel & Lifestyle, Credits and Risk
Provide a friendly, efficient consultative service that engages customer with the service & optimizes revenue opportunities by proactively anticipating customer requirements & building brand loyalty.
High level of Customer service and engagement orientation
Excellent oral and written communication skills.
Outstanding listening skills and capacity to articulate effective actions based on identified needs and profile.
Ability to build a highly engaged relationship with a High Value Premium customer portfolio.
Graduate
Excellent Communication Skills

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.