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Desktop Support Engineer-l1
2 weeks ago
Futuresoft Solutions Pvt Limited Chennai, India**Title**: Desktop Support · **Level**: L1 · **Job summary**: To provide first level support on Desktop, OS and hardware adhering to SLA defined. · **Job tasks & responsibilities**: · Installation, maintaining and attending day-to-day user's problem calls · Installation and updat ...
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Network Support Engineer-l3
3 weeks ago
CR Enterprises Nungambakkam, Chennai, Tamil Nadu, IndiaJob Description · - Implement and maintain the Wireless Solutions Infrastructure ( CISCO). · - Strong work exposure and troubleshooting knowledge on Routing Switching and Security (CISCO. · - Hands-on experience on - IOS Up-gradation, Knowledge of · - Routing Protocols - BGP/OSPF ...
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Support Engineer
1 week ago
People Tech Group Inc Chennai, India3 responsibilities of this role: · 1. Taking for operational work. · 2. Monitoring data pipelines. · 3. Addressing/Triaging customer tickets · Mandatory requirements · 1. 5+ years of experience is required in Support Engineer. · 2. Troubleshoot and write basic ETL data pipeline w ...
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Support Engineer
5 days ago
Photon chennai, IndiaSupport Team - Job Description · Requirements: · Proven work experience as a Technical Support Engineer, Customer support experience, Desktop Support Engineer, IT Help Desk Technician or similar role. · Hands-on experience with ticketing tools and documentation tools. · Abil ...
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Support Engineer
1 week ago
Sisco Jobs Chennai, IndiaJob Title: SupportEngineer · Location: ChennaiIndia · Job Type:Fulltime · RequirementsKeyResponsibilities: · Takefull responsibility for operational work ensuring all systemsfunction seamlessly andefficiently. · Oversee and monitor theintegrity and scheduling of data pipelines id ...
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IT Support Engineer
1 week ago
CloudifyOps Pvt .Ltd Chennai, IndiaJob Description · CloudifyOps is a Cloud-DNA technology firm enabling businesses to maximize profitability, become more agile and innovative through our comprehensive portfolio of Cloud transformation, DevOps consulting and Managed IT Services. We are driven by passion to deliver ...
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IT Support Engineer
5 days ago
CloudifyOps Pvt .Ltd Chennai, IndiaJob DescriptionCloudifyOps is seeking a talented Senior IT Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for implementing and managing organizational infrastructure to support our growing business needs. If you are passionate about IT & clo ...
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Support Engineer
3 weeks ago
Sisco Jobs Chennai, IndiaJob Title: Support Engineer · Location: Chennai, India · Job Type: Full-time · RequirementsKey Responsibilities: · Take full responsibility for operational work, ensuring all systems function seamlessly and efficiently. · Oversee and monitor the integrity and scheduling of data p ...
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IT Support Engineer
5 days ago
CloudifyOps Pvt .Ltd chennai, IndiaJob Description · CloudifyOps is seeking a talented Senior IT Support Engineer to join our dynamic IT team. The ideal candidate will be responsible for implementing and managing organizational infrastructure to support our growing business needs. If you are passionate about IT & ...
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Support Engineer
5 days ago
HTC Global Services Chennai, IndiaMicrosoft windows 10/11 and Apple MacOS 13/14 · Microsoft O365 and microsoft M365 application and services · Internet browsers · Adobe Reader · Abobe creative suite · Autodesk AutoCAD · VPN Software · KACE/Intune patch management · ...
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Support Engineer
1 week ago
People Tech Group Inc Chennai, India3 responsibilities of this role:1. Taking for operational work.2. Monitoring data pipelines.3. Addressing/Triaging customer ticketsMandatory requirements1. 5+ years of experience is required in Support Engineer.2. Troubleshoot and write basic ETL data pipeline workflows (Technolo ...
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IT Support Engineer
3 weeks ago
CloudifyOps Pvt .Ltd Chennai, IndiaCloudifyOpsis a CloudDNA technology firm enabling businesses tomaximizeprofitabilitybecome more agile and innovative through our comprehensiveportfolioofCloud transformation DevOps consulting and Managed IT Services. Wearedrivenbypassion to deliver extraordinary value for our cus ...
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IT Support Engineer
3 weeks ago
CloudifyOps Pvt .Ltd Chennai, IndiaCloudifyOps is a Cloud-DNA technology firm enabling businesses to maximize profitability, become more agile and innovative through our comprehensive portfolio of Cloud transformation, DevOps consulting and Managed IT Services. We are driven by passion to deliver extraordinary val ...
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IT Support Engineer
2 weeks ago
CloudifyOps Pvt .Ltd Chennai, IndiaJob Description · CloudifyOps is a Cloud-DNA technology firm enabling businesses to maximize profitability, become more agile and innovative through our comprehensive portfolio of Cloud transformation, DevOps consulting and Managed IT Services. We are driven by passion to deliver ...
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Support Engineer
5 days ago
ADCI MAA 15 SEZ Chennai, IndiaYou will be instrumental in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs wit ...
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Support Engineer
5 days ago
ADCI MAA 15 SEZ chennai, IndiaYou will be instrumental in helping us leverage supporting and developing technologies on any platform to increase global collaboration, increase efficiency, and meet our controller ship requirements. You will work directly with our business teams to solve their support needs wit ...
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IT Support Engineer
5 days ago
Saaki Argus & Averil Consulting Chennai, IndiaJob Description : · - Excellent Communication Skills- Install and Configure of software and hardware- Strong experience in firewall and managed L3 & L2 Switch- Must be strong at Network (LAN, WAN) · Shift timings: 7:00 AM to 4:00 PM · Location: Chennai/Hyderabad · ...
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IT Support Engineer
2 weeks ago
Al Salama Eye Hospital Chennai, IndiaCheckdaily complaint registered to the ITDepartment. · Attendthe complaints regarding Network Hardware CCTV Cloud TelephoneSystem ZOHO Apps LMS CMS & EMR Tickets as per allotted andpriority. · Employeefinger print registration for punching on biometric device andsoftware. · Taked ...
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Support Engineer
5 days ago
TrusTrace Chennai, IndiaYears ofExperience:2 to 3years · WorkLocation: Coimbatore /Chennai · Responsibilities: · AdvancedTroubleshooting: · Youll diagnose andsolve complex technical problems related to the software platform.This involves analyzing logs replicating issues and leveraging yourknowledge of ...
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Application Support Engineer
5 days ago
Chargebee Chennai, IndiaSummary: · Advanced Solution Engineer acts as the Product SME for all the customer facing teams. The primary responsibility is to troubleshoot complex product issues and file JIRAs which need Product/Engineering expertise. · Responsibilities: · As an Advanced Solution engineer, y ...
Technical Support Engineer - tamil nadu, India - Digital
Description
About Us, brings together the best and brightest minds from around the world to drive outcomes and revolutionize the software industry. By transforming the way enterprises create, measure, deliver, secure, and continuously improve digital products, we are able to achieve our mission of creating a digital world we can trust.
The leaders in Value Stream Management, software delivery, and application security - CollabNet VersionOne, XebiaLabs, Numerify, Experitest and Arxan - are now , bringing game-changing innovation to Global 5000 enterprises.
turns outputs into outcomes, enabling enterprises to deliver digital experiences customers can trust. With unrivaled transparency, intelligence, and security, businesses can create value, fuel growth, and drive transformation like never before.Position Overview:
As an Customer Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Value Stream Platform.
You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction.
Having a strong background from working within the software development cycle will be a major pre-requisite for this role.Responsibilities:
Provide high quality 24/7 technical support of products by helping customers resolve issues, including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
Perform thorough analysis of the issue and provide customer updates within the set SLAs and response time guidelines
Maintain availability to customers and other team members during normal working hours and be available to flex your schedule to accommodate trends in ticket volume
Practice the 'give and take' model of knowledge and experience exchange by sharing information gained through individual training, on-sites, and other non-typical job-related opportunities with the greater team
Work on the basis that screen sharing calls with the customer are the best way to resolve customer issues rather than email
Consistently communicate with customers to convey the status of fixes, triage, and questions. You will ensure that customers are kept always informed.
Support on-going efforts in defining best practice for product solutions
Facilitate and liaise communication across internal teams and update the customers systematically
Contribute, maintain, and improve knowledge base articles, SharePoint pages, training materials, and other repositories of information to keep it accurate, pertinent, and valuable
Look for ways that the support team can improve our processes, communication, systems, etc., so that we can more provide more help to our customers
Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian,Microsoft Office 365 suite, and Slack
Alert management proactively about customer issues that are heading toward escalation or which require special handling
Advocate as Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement
Report customer use cases, requirements, and enhancement requests
Characterize customer-found defects and recommend fixes
Protect Customer intellectual property and any personal information that you may encounter during your efforts
Demonstrated Required Skills and Abilities:
A natural trouble-shooter, autonomous, able to assemble and use different tools, able to manage and prioritize effectively, willing to dig deep to find the answers to tricky problems
Strong customer service skills including the ability to work with customers in a manner that is professional, compassionate, and effective
Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
Good understanding of SaaS and Cloud operations
Good understanding of installing applications and upgrading to latest versions on Linux and Windows servers
Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO, LDAP, etc
Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers
Good understanding of APIs, HTTP requests, Databases and Network infrastructure.
Scripting language experience (Python or Perl, etc.)
Good understanding on working on a UNIX operating system (Linux, Solaris, etc.) and familiarity with UNIX troubleshooting tools
Enjoy working in a fast-paced, dynamic, multicultural, innovative and international environment.
Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written)
3+ years working in one or more of these roles: software development, technical support or sales engineering and can clearly demonstrate strong technical aptitudes in one or more platform areas.
Required technical skills in Platform:
Application Life Management:
Working knowledge of OS including CLI experience, deploying and configuring application or web servers in virtual machines. E.g., Linux, Tomcat, JBoss, Windows Server, IIS
Experience with version control, e.g., Git, SVN, etc)
Code review:
Review board, Gerrit
Analyze JBoss logs manually or using tools.
Understanding of database systems and SQL.
Web development experience using technologies such as Java/J2EE/Servlets/Struts
Perform heap and thread dump analysis
Internet technologies, e.g., web servers, proxies, firewalls, email servers
Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift
Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox.
Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols.