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    Relationship Manager - Delhi, India - SmartQ

    SmartQ
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    Description

    Relationship Manager at SmartQ:

    • Lead and oversee a frontline Partner team of food service associates
    • Coordinate tasks related to food production planning, engineering, and front-of-house services
    • Ensure compliance with Health & Safety and Food Safety regulations

    Exercise responsibilities to efficiently organize the contract and enhance the customer experience through effective management and service delivery.

    About SmartQ:

    SmartQ strives to understand clients' needs, offering scalable solutions with a global presence across 17 countries. Our work culture is grounded in great people, great food, great experience, and greater good.

    Key Responsibilities:

    • Promote a positive work culture and ensure high-quality service
    • Resolve issues and report incidents promptly
    • Prioritize client retention and deliver quality service
    • Collaborate effectively within a team and demonstrate initiative
    • Uphold honesty and integrity, fostering a family-oriented culture
    • Possess excellent communication skills and adhere to legislation
    • Display self-motivation and maintain a positive attitude under pressure
    • Manage vendor rotations and plan operations for clients

    Qualifications:

    • Proven experience in the food industry
    • Strong work ethic and personal accountability
    • Ability to handle pressure and meet deadlines
    • Flexible and willing to support team efforts
    • Excellent communication and interpersonal skills
    • Knowledge of food, technology, and people management
    • Result-oriented with experience in team management
    • Basic Food Hygiene certificate and HSEQ standards knowledge
    • Financial and application acumen
    • Self-motivated, agile, and adaptable
    • 3+ years of experience in a similar environment
    • Graduate/Diploma in Hotel Management
    • Local language knowledge mandatory

    Message from CEO:

    We're not just in the B2B Food service industry; we're in the business of 'Capturing Hearts.' Join us in spreading joy and happiness in a world filled with stress. Let's make this world a more beautiful place together.


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