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    Customer Success Specialist - Bengaluru, India - Hotelogix India Private Limited

    Hotelogix India Private Limited
    Hotelogix India Private Limited Bengaluru, India

    3 days ago

    Default job background
    Full time
    Description

    Job Description - CSS

    Shift Timing : 8am - 5 pm

    Objectives of this Role

    Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction

    To better customer adoption by meeting up upsell/cross sell targets

    Establish a trusted and strategic advisor relationship to help drive continued value of our products and services

    Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team

    Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

    Maintain existing customer success metrics and data as directed

    Daily and Monthly Responsibilities

    Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them

    Review the customer journey, identifying how it's supported, taking a consultative approach in helping clients overcome issues and achieve goals

    Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time

    Collaborate, problem solve, and/or strategize upcoming client meetings with team members

    Prepare necessary documentation or visuals for client to demonstrate performance of campaigns

    Work with the sales and marketing team to drill customer references and develop case studies, testimonials and other required marketing materials

    Required Skills and Qualifications

    3-5 years of experience in communications, marketing, sales, account management, or customer success

    Strong verbal and written communication, strategic planning, and project management skills

    Analytical and process-oriented mindset

    Comfortable working across multiple departments in a deadline-driven environment

    Active team player, self-starter, and multitasker who can quickly adjust priorities

    Preferred Qualifications

    Bachelor's degree

    Knowledge of Zoho will be a plus point

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