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    Deputy Manager - pune, India - WNS Global Services

    WNS Global Services
    WNS Global Services pune, India

    28 minutes ago

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    Description
    Job Description
    • Accountable for new hire training, nesting, performance during days period and overall knowledge management during BAU.
    • Take direction from training lead and execute deliverables.
    • Design process training plans with inputs from client SMEs.
    • Conduct training sessions for identified gaps and process betterment.
    • Assess the effectiveness of training material to be deployed for the KS program including the SOPs, participant and facilitator guides, learning check points etc.
    • Set-up daily/weekly huddles with trainees to track progress and resolve any issues.
    • Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU operations.
    • Develop training interventions based on TNI for existing employees.
    • Review and revise the standard operating procedures periodically or as agreed with the client.
    • Ensure robust update management process is deployed and followed.
    • Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD).
    • Prepare, publish and maintain various training reports and dashboards.
    Qualifications
    • Any Graduate/PG/MBA.
    • Minimum of 5 - 6 years of experience in FNA – GL – R2R is Mandatory.
    • Real estate accounting preferred.
    • Strong Training Delivery Work Experience is Mandatory.
    • Excellent Communication and Presentation Skills.
    • Strong Time Management Skills.
    Additional Information
    • Shift Timings: - Time Bracket - 3:00 PM to 3:00 AM – Monday to Friday
    • Individual Contributor Role
    • Work from Office
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