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    Deputy Manager - Pune, India - WNS

    WNS
    WNS Pune, India

    2 days ago

    WNS background
    Description

    Job Description

    Ÿ Accountable for New Hire training, Nesting, Performance during days period and overall knowledge management during BAU

    Ÿ Take direction from training lead and execute deliverables

    Ÿ Design process training plans with inputs from client SMEs

    Ÿ Conduct training sessions for identified gaps and process betterment

    Ÿ Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

    Ÿ Set-up daily/weekly huddles with trainees to track progress and resolve any issues

    Ÿ Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

    Ÿ Develop training interventions based on TNI for existing employees

    Ÿ Review and revise the standard operating procedures periodically or as agreed with the client

    Ÿ Ensure robust update management process is deployed and followed

    Ÿ Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

    Ÿ Preparing, publishing and maintaining various training reports and dashboards

    Qualifications

    Graduate with minimum of 6-8 years of experience in Finance and Accounting, real estate accounting preferred

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