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Application Support Specialist
4 weeks ago
Board mumbai, IndiaIf youre a forward-thinker looking for the great next step in your career within an innovative and collaborative environment, Board is the right workplace for you · We are currently looking for an Application Support Specialist to join a rapidly growing Application Support tea ...
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RPA Support Specialist
4 weeks ago
Percipere Mumbai, IndiaJob Title : RPA Support Specialist (Night Shift, US Hours) · Location : Mumbai · Schedule : Night Shift (US hours) · Job Summary : · We are looking for an experienced RPA Support Specialist to join our team. This role involves providing support for Robotic Process Automation ...
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Application Support Specialist
3 days ago
Careerfit Mumbai, IndiaResponsibilities: · Provide technical support for software applications, resolving issues and ensuring optimal performance. · Troubleshoot and diagnose problems reported by end-users and determine appropriate solutions. · Collaborate with development and IT teams to resolve compl ...
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Application Support Specialist
4 weeks ago
Board Mumbai, IndiaAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the pa ...
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Product Support Specialist
4 weeks ago
Cimpress mumbai, IndiaProduct Support Specialist · Date: Apr 23, 2024 Location: Mumbai, MH, IN, · #job- { display: inline; } Company: Cimpress Technology Role, location, and experience · Job Role: Tier 1 Support Specialist · Job Location: India · Experience: 1 to 4 years · Responsibilities: · 1. ...
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Vendor Support Specialist
4 weeks ago
Interpublic Group mumbai, IndiaPOSITION SUMMARY: · The Vendor Support Specialist will be responsible for interacting with a broad range of potential vendors invited to register via our Ariba SLP vendor portal. They will use their knowledge of the Ariba system to assist new and existing vendors with the creat ...
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Application Support Specialist
4 weeks ago
LRN Corporation mumbai, India Full timePosition: Technical Support Specialist · Location: Goregaon, Mumbai · About LRN: · Do you want to use your technical expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company with 500+ employees—where you can have maximum i ...
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Product Support Specialist
4 weeks ago
Cimpress/Vista mumbai, IndiaRole, location, and experience · Job Role: Tier 1 Support Specialist · Job Location: India · Experience: 1 to 4 years · Responsibilities: · 1. Monitor incoming support request channels, including chat, email, and ticketing systems. · 2. Respond to customer requests within SLA, re ...
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Product Support Specialist
1 week ago
Cimpress Mumbai, IndiaProduct Support Specialist · Date: May 22, 2024 Location: Mumbai, MH, IN, · #job- { display: inline; } Company: Cimpress Technology Role, location, and experience · Job Role: Tier 1 Support Specialist · Job Location: India · Experience: 1 to 4 years · Responsibilities: · 1. ...
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Technical Support Specialist
4 weeks ago
Intelligence Node mumbai, IndiaIntelligence Node is an AI-driven price and competitive intelligence platform that empowers businesses to drive product-level profitability and grow margins. With unmatched accuracy and speed, we detect market micro-movements and amplify these signals above the day-to-day data no ...
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API Support Specialist
4 weeks ago
Interactive Brokers Mumbai, IndiaResponsibilities · :Assisting clients in developing and troubleshooting their applications, which connect through our various APIs for algorithmic trading or other purposes. As a specialist, this will primarily be written support. · Assisting clients in integrating API applicatio ...
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Product Support Specialist
22 hours ago
Nanonets Mumbai, IndiaNanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape. · From automating data extraction processes to enhan ...
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IT Support Specialist II
4 weeks ago
Stefanini mumbai, India permanentResponsibilities: · Minimum years of experience. · Break / Fix - L1 and L2 issues. · Windows / MAC Support · IMAC - Install, Move, Add, Change · Hardware / Software issues · Ticketing System (ServiceNow) · Asset Tracking / Inventory Management · Office 365 · Strong Comm ...
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Customer Support Specialist
3 days ago
Vedic Rishi Astro Mumbai, IndiaWe are searching for a friendly and highly analytical customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, ...
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Application Support Specialist
6 days ago
Birlasoft Mumbai, IndiaAbout Birlasoft: · Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run bu ...
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Sales Support Specialist
2 weeks ago
Zill Consulting Mumbai, IndiaHandle incoming inquiries and requests from customers regarding services. · Leading Scoping calls with customer to gather requirement and document it in CRM. · Assist sales representatives with order processing, including order entry, tracking, and fulfilment. · Coordinate with i ...
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JST Support Specialist
4 weeks ago
9608 Deutsche India Private Limited, Mumbai Branch mumbai, India Full timeDescription · Within PB, COO team plays constructive role in partnering with coverage in driving Key Business initiatives and RTB activities. Function ensures adherence to risk & control governance framework in line with Regulatory requirements / Internal policies /Audit standa ...
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Sales Support Specialist
2 weeks ago
Zill Consulting Mumbai, IndiaJob Description · Handle incoming inquiries and requests from customers regarding services. · Leading Scoping calls with customer to gather requirement and document it in CRM. · Assist sales representatives with order processing, including order entry, tracking, and fulfilment. · ...
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Technical Support Specialist
2 weeks ago
Industrial Light & Magic Mumbai, India PermanentRésumé du poste: · • An employee at this level is expanding skills/knowledge in the Technical Support function, applying experience to completing assigned work in a chosen technical process and maintaining/updating appropriate licenses/training certifications as needed ...
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Technical Support Specialist
4 weeks ago
Emeritus Mumbai, IndiaAbout us- Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United St ...
Product Support Specialist - Mumbai, India - Nanonets
Description
Nanonets has a vision to help computers see the world starting with reading and understanding documents. Machine Learning (ML) is no longer a futuristic concept—it's a present-day powerhouse transforming the business landscape.From automating data extraction processes to enhancing reconciliation, our solutions are designed to revolutionize workflows, optimize operations, and unlock untapped potential for our clients.
Our client footprint spans across brands such as Toyota, Boston Scientific, and Entergy to name a few enabling businesses across a myriad of industries to unlock the potential of their visual and textual data Here's a quick 1-minute intro video.
We recently announced a series B round of $29 million in funding by Accel and are backed by the likes of existing investors including Elevation Capital & YCombinator.
This infusion of capital underscores our commitment to driving innovation and expanding our reach in delivering cutting-edge AI solutions to businesses worldwide.
We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.
What we're looking for -1+ years of experience in a technical support role, ideally within a SaaS environment.
You are proficient in English (spoken, written, and reading) with strong written and verbal communication skills.
Proficiency with Zendesk, Intercom, or similar ticketing systems.
A customer-centric approach, with a knack for empathetic and effective communication.
Excellent problem-solving skills, comfortable navigating ambiguity in a fast-paced setting.
Strong written and verbal communication skills, capable of simplifying complex issues for a diverse audience.
Experience or a strong interest in SaaS products, design, startups, and their user communities.
A commitment to continuous improvement, always looking for ways to optimize processes and solutions.
What you'll do -Taking ownership of customer problems and seeing them through to a resolution. Research, Triage and identify solutions to resolve them.
Acting as an advanced support tier, tackling complex, product or production-related issues faced by users, especially catering to our customer base in the US & EMEA during their business hours.
Becoming an Expert on Nanonets AI product, who can expertly navigate and resolve user inquiries ensuring their success with our platform.
Bridging the gap between our users and internal teams, providing crucial & timely insights to Product, escalating significant bugs to Engineering, and identifying potential churn risks to Sales.
Contributing to FAQ's and Knowledge bases ) and Delivering exceptional support through email adopting a customer-first mindset in all interactions.
