Jobs
>
Chennai

    Senior Cards Operations Manager - Chennai, India - WNS

    WNS
    WNS Chennai, India

    1 week ago

    WNS background
    Description

    Shift:

    Rotational Work Arrangement:

    WFO

    Only Notice Period:
    Immediate to 30

    Days Team Size:
    Minimum 30


    We are seeking a highly experienced and results-oriented Cards Operations Manager to join our team and lead a team of 30+ professionals.

    You will play a critical role in ensuring the smooth functioning of our card operations, including onboarding, settlements, chargebacks, fraud management, and Manage all aspects of cards onboarding, ensuring a seamless and efficient process for new cardholders and merchants.


    • Oversee merchant settlement activities, including timely and accurate settlements, report generation, and reconciliation.
    • Manage the chargeback process, including identifying and resolving fraudulent chargebacks, handling inquiries (QMR), and ensuring compliance with regulations.
    • Maintain a deep understanding of the entire cards operating cycle, including authorization, clearing, and settlement (ACE activities).
    • Possess indepth knowledge of various card products, including debit, credit, forex, and prepaid cards.
    • Provide effective leadership and mentorship to a team of at least 30 cards operations professionals.
    • Foster a highperforming team environment that prioritizes accuracy, efficiency, and customer satisfaction.
    • Implement and maintain controls to mitigate fraud risks and ensure the security of card transactions.
    • Stay uptodate on industry regulations and best practices for cards operations.
    • Analyze operational data to identify improvement opportunities and implement process enhancements.
    • Collaborate effectively with other departments (e. g. , Risk Management, IT) to ensure smooth integration of card Minimum 12+ years of experience in cards operations management, with a proven track record of success.
    • Indepth knowledge of card onboarding, merchant settlements, chargebacks (including fraud chargebacks and QMR), reconciliations, and the overall cards operating cycle.
    • Experience managing and leading a large team of operations professionals.
    • Strong analytical and problemsolving skills.
    • Excellent communication, interpersonal, and leadership skills.
    • Ability to work effectively in a fastpaced and demanding environment.
    • Proficient in MS Office Suite and relevant financial software applications (a plus).
    • Prior experience in the payments industry is highly desirable.
    )
  • Movate

    Operations Manager

    1 week ago

    Movate Chennai, India

    POSITION: - Project Manager– Operations · LOCATION: - Chennai, India · JOB PROFILE:- · SLA Management ·  Manage performance of the team ·  Deliver on SLA commitments based on the contract ·  Meet and exceed customer satisfaction goals ·  Daily / Weekly / Monthly / Quarte ...

  • HCLTech

    Operations Manager

    1 day ago

    HCLTech Chennai, India

    HCLTech is hiring for Operations Manager for Chennai Location · Experience: 10+ Years · Work Mode: Work From Office · Employment Type: Contract employment · Skillset required for Operations Manager · The role of an IT Application Operations Manager requires a diverse skill set en ...

  • Straive

    Operations Manager

    4 hours ago

    Straive Chennai, India

    Job Summary: · •The Global Lead is responsible for leading and managing a team of operations professionals across multiple geographies. · •Responsible in developing and implementing operational strategies to optimize operational efficiency, streamline processes, and ensure delive ...

  • Movate

    Operations Manager

    2 days ago

    Movate Chennai, India

    Operations Manager - JD · POSITION : Project Manager– Operations · Experience : 11 – 14yrs · Shift : Flexible to work in Night shift · Job location : Chennai (Ambit IT Park) · JOB PROFILE:- · SLA Management ·  Manage performance of the team ·  Deliver on SLA commitments bas ...

  • HCLTech

    Operations Manager

    22 minutes ago

    HCLTech Chennai, India

    HCLTech is Hiring... · Manager - Operations (BPO Sector) · Please drop the resume at · OVERVIEW: · HCL BSERV Healthcare is looking for the above position for its client, a large US based DME Company. The client is a multi- billion dollar company providing healthcare products and ...

  • AssetPlus

    Operations Manager

    1 week ago

    AssetPlus Chennai, India

    Are you passionate about driving operational excellence and innovation in the fast-paced Financial sector? We're seeking a dynamic Operations Manager to play a pivotal role in shaping our company's growth trajectory. · As the Operations Manager, you'll be at the forefront of our ...

  • timesjobs

    Operations Manager

    12 hours ago

    timesjobs Chennai, India Full time

    Operations Manager Proven work experience as operations manager in IT · Adequate knowledge of organisational effectiveness and operations management · Budget development and oversight experience · Familiarity with business and financial principles and practices · Working knowledg ...

  • Doodleblue Innovations Pvt Ltd

    Operations Manager

    4 days ago

    Doodleblue Innovations Pvt Ltd Chennai, India Full time

    Apply for Operations Manager, Career Progress Consultants in Chennai for 0 - 3 Year of Experience on ...

  • ITC

    Manager Operations

    4 days ago

    ITC Chennai, India

    OVERALL PURPOSE OF THE JOB · 1.To formulate Production Plan in linewith requirement through 3rd Party manufacturing vendors · 2.To optimize conversion cost/unit formanufacturing SKU · 3.To ensure OTIF delivery againstProduction Plan · 4.To ensure Liquidate & review aging RM & FG ...

  • ITC

    Manager Operations

    4 days ago

    ITC Chennai, India

    Capability Development · Manufacturing capability for unique product features in each foreign market · Printing and binding innovations · Cost competitive capacity addition · Automation for manually intensive processes · Coordination with Projects team for new factory / mach ...

  • ZF Group

    Manager - Operations

    1 week ago

    ZF Group Chennai, India

    Req ID M&L Chennai, India · TITLE Production Team Leader · EMPLOYER Entity ZF CVS division · REPORTING TO Value Stream Leader · REPORTS Line leader · SCOPE AND IMPACT OF POSITION ON THE ORGANIZATION · Under general direction of the Value Stream Leader, leads the entire supply cha ...

  • Growfin

    Revenue Operations Manager

    1 week ago

    Growfin Chennai, India

    About Growfin · GrowFin is a fast-growing SaaS company that provides financial management solutions to the finance audience, including Controllers, VP of Finance, CFO. Our platform offers features such as financial reporting, collections, cash application & cashflow forecasting, ...

  • Savino Del Bene

    Senior Operations Manager

    1 week ago

    Savino Del Bene Chennai, India

    Position Sr. Manager Customer Service & Operations · Location Chennai · Position reports to Regional Manager Operations · Job description · HOD to achieve Departmental goals and monitoring overall work performance of Ocean Exports team. · Data Quality and Global KPI's. · to manag ...

  • HCLTech

    Associate Operations Manager

    1 week ago

    HCLTech Chennai, India

    Job Role: · Purpose of the role: · To contribute to the achievement of HCL goals by supporting the objectives and goals of the Business Change team · To work with existing and new clients to demonstrate expertise and promote HCL to a high standard. · To produce high quality docum ...

  • LTIMindtree

    Project Management Operation

    1 week ago

    LTIMindtree Chennai, India

    PMO · Experience required – 5 to 10 years · Location – Chennai · Drive Date – 17th & 18th (F2F) · Mandatory Skill set – Vendor Management, Project Management, Contract Management, Risk Management · Shift Timings – 3 pm to 12 am · Key Responsibilities · the planning, execution, a ...

  • ADCI MAA 12 SEZ

    Sr Operations Manager

    5 days ago

    ADCI MAA 12 SEZ Chennai, India Full time

    Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in ...

  • Philips

    PM Operations Manager

    5 days ago

    Philips Chennai, India Full time

    Job Title · PM Operations ManagerJob Description · Job title: · PM Operations Manager · Your role: · As a PM Operations Manager at Philips, you will be responsible for managing the Project Management Services of the GBS by managing business relationship with partners aimed at def ...

  • WELLS FARGO BANK

    Operations Associate Manager

    1 week ago

    WELLS FARGO BANK Chennai, India Full time

    About this role: · Wells Fargo is seeking a Operations Associate Manager. · In this role, you will:Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems, im ...

  • 2coms

    Transport Operations Manager

    1 week ago

    2coms Chennai, India

    Roles and Responsibilities: · 1. Managing team of 3 onground exts. · 2. Managing administration of clients · transportation team. · 3. Managing the relationship with · fleet partners to make sure they are · providing desired services. · Requirements · Top skills · 1. Strong in ...

  • McKinsey & Company

    Finance Operation Manager

    1 week ago

    McKinsey & Company Chennai, India

    You will be based in our Chennai office as part of McKinsey's Finance Global Operation Service Center, a part of our Global Payroll Operations Team.You will work closely with the existing Global Payroll Operations Team, and other cross-functional stakeholders to drive standardiza ...