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Mumbai

    Customer Relationship Management Executive - Mumbai, India - Journey Konnect's

    Default job background
    Full time
    Description

    To deliver world class service and go out of your way to find solu

    ons and make our

    Traya users delighted in a fast paced, structured customer care environment.

    Prompt with responses & give accurate solu

    ons for our users over Emails & Calls

    with maximum customer sa

    sfac

    on.

    Regular follow-ups and build and nurture rela

    onships to deliver quality service over

    Emails & Calls on every interac

    on.

    To ensure complete ownership of customer Queries and guarantee end-to-end

    sa

    sfac

    on with our services.

    List down necessary information and suggest best solutions that benefit the

    customer keeping customer satisfaction, effectiveness, efficiency and quality on

    top.

    Demonstrated consultative experience, ability to influence, resourceful

    Gather relevant informa

    on from customers as required and update it accurately to

    facilitate the decisioning process

    To collaborate with various teams within the ecosystem of Traya to iden

    fy op

    mal

    solu

    ons for our customers.

    To prepare observa

    ons to stakeholders to help derive be

    er ac

    ons for con

    nuous

    improvement



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