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    L3 Java Technical Support Lead - Bengaluru, India - Squareroot Consulting Pvt Ltd

    Squareroot Consulting Pvt Ltd
    Squareroot Consulting Pvt Ltd Bengaluru, India

    2 days ago

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    Description

    Job Title : Java Level 3 Technical Support Engineer

    Location :
    Bangalore (Hybrid)

    Experience : 8 to 10 Years

    We are seeking a highly skilled and motivated Java Level 3 Technical Support Engineer to join our dynamic team.

    As the L2/L3 Team Lead in Technical Support, you will be responsible for providing leadership and direction to a team of technical support professionals.

    This role involves overseeing issue verification, root cause analysis, and driving effective solutions.


    The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to mentor and lead a team.

    Responsibilities :


    • Lead and oversee the verification and validation of reported issues for timely resolution.
    • Spearhead root cause analysis and debugging procedures to identify and address underlying technical issues.
    • Exercise authority in managing the severity, priority, and timelines for issue resolution.
    • Take charge of configuration updates as required for system enhancements or issue resolution. Delegate infrastructure, service, or report job issues to the Network Operations Center (NOC) team for efficient resolution.
    • Direct hotfix code development (Java and databases) and validation for coderelated challenges.
    • Collaborate effectively with the engineering team for resolution of complex code issues.
    • Cultivate transparent communication with L1 support and upper management, ensuring a clear flow of information.
    • Provide leadership and mentorship to the L2 support team, ensuring efficiency and effectiveness in issue resolution.
    • Drive continuous improvement in issue resolution processes and ensure comprehensive documentation of procedures.
    Expertise AND Qualification :


    • Bachelor's degree in Computer Science, Information Technology, or a related field.
    • Total Experience of about years, and leading the team from last 5 years.
    • Proven experience in a technical support role, with a focus on issue resolution and team leadership.
    • Strong knowledge of Java and databases, with the ability to direct hotfix code development.
    • Excellent problemsolving and root cause analysis skills.
    • Effective communication skills with both technical and nontechnical stakeholders.
    • Leadership and mentoring abilities to guide and develop the L2 support team.
    • Commitment to continuous improvement and documentation of support processes.
    )
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