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    Scrum Master - hyderabad, India - Ivy comptech

    Ivy comptech
    Ivy comptech hyderabad, India

    4 weeks ago

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    Description

    About The Role

    Key Responsibilities:
  • Maintains a solid knowledge base of the functional capabilities and is a Subject Matter Expert for the custom developed or vendor software products primarily JIRA & ServiceNow.
  • Responsible for End user service automation involving Microsoft product( AD, Azure AD, Intune, SCCM etc) , ServiceNow & Atlassian JIRA etc.
  • Possesses overall understanding of applicable business processes and workflows.
  • Works as a bridge between JIRA admin and Process owners
  • Responsible for actively participating in Design Thinking sessions to gain insights into end user and customer needs.
  • Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.
  • Helps in defining and managing scope and sprints for a project.
  • Participates in reviews of plans associated with project execution.
  • Responds proactively to both business and project issues and escalates appropriately
  • Testing of new and existing functionality
  • Documentation of new and existing process
  • Training of end users if needed.
  • Perform sprint planning for the team, keeping track of the progress
  • Prepare documents as and when necessary
  • Implementing sprint ceremonies
  • Creation and maintenance of user stories, backlog and story boards
    • Additional Information Not Specified
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