Jobs
>
Hyderabad

    First Line Manager - Hyderabad, India - Wipro

    Wipro
    Wipro Hyderabad, India

    2 hours ago

    Wipro background
    Full time
    Description
    Role Purpose

    The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process.

    Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client's end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc.

    Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Lead Cadence around margins and revenues Quality Quality assurance and contract compliance, Process improvements Transition Team Handover process RMAC Risk compliance HR Employee engagement and retention etc.

    Talent Acquisition Hiring IT Systems and platforms Talent Transformation Team, Competency Group Plan and support delivery of Technical Trainings, knowledge sharing External Clients/ Customers Client connect to give updates and get feedback on the process.

    Fix any deviations Display Lists the competencies required to perform this role effectively:
    Functional Competencies/ Skill Domain/Industry Knowledge
    • Awareness and knowledge of broad economic, demographic, technological and global trends in the ITES/BPO industry
    • Competent Technical Knowledge
    • FLM Certification by Wipro, Knowledge of operational processes, quality certifications etc.
    in a BPO/ITES setup
    • Competent Project Management
    • Knowledge of project management and hands on experience in Agile methodology
    • Competent Competency Levels Foundation Knowledgeable about the competency requirements.
    Demonstrates (in parts) frequently with minimal support and guidance. Competent Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well. Expert Applies the competency in all situations and is serves as a guide to others as well. Master Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

    Behavioral Competencies Project Management Skills Analytical Skills Execution Excellence Managing Complexity Handling Pressure Client centricity Passion for results Nurturing people Stakeholder Management Deliver No.

    Performance Parameter Measure 1.

    Process Performance Zero non-conformance on timelines with respect to the client/ stakeholder requirements Productivity %Metrics met %deviations Vaule add to the client (FTE reduction) 2.

    Client Management CSAT/NPS Zero escalations on delivery Resolution of escalations Zero non-conformance on security or compliance requirements 3. Team Management Team attrition %, Employee satisfaction score, %technical trainings, %general trainings GIS
  • Bristol Myers Squibb

    Line Manager, Global Trial Management

    6 days ago

    Bristol Myers Squibb Hyderabad, India Full time

    Description · Line Manager of Global Trial Specialists within Global Trial Management, crossing all therapeutic areas and research phases. · Position Summary / Objective · • Manages performance and career development of Global Trial Specialists (may include Associate Global Tri ...

  • Bristol Myers Squibb

    Line Manager, Global Trial Management

    1 week ago

    Bristol Myers Squibb Hyderabad, India OTHER

    Working with Us · Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production lin ...

  • Bristol Myers Squibb

    Line Manager, Global Trial Management

    1 week ago

    Bristol Myers Squibb Hyderabad, India Full time

    Description · Line Manager of Global Trial Specialists within Global Trial Management, crossing all therapeutic areas and research phases. · Position Summary / Objective · • Manages performance and career development of Global Trial Specialists (may include Associate Global Tri ...

  • Ivy CompTech

    Employee Relations Advisor

    2 days ago

    Ivy CompTech Hyderabad, India

    We have an exciting opportunity for an Employee Relations Advisor to join our growing team in Stratford. It is the perfect role for someone looking to grow their ER knowledge within a fast paced and complex environment. This role is the perfect springboard to other HR opportuniti ...

  • Limagrain Asia

    Research Scientist-line Breeding

    21 hours ago

    Limagrain Asia Hyderabad, Telangana, India

    **Type de contrat**: · CDI · **Temps de travail**: · Temps complet · **Famille de métier**: · RECHERCHE ET INNOVATION - SELECTION VARIETALE · **Finalité du poste**: · The activities became Limagrain India in 2019 and it is based in the city of Hyderabad, in the state of Telangana ...

  • HSBC

    Accounts Payable

    21 hours ago

    HSBC Hyderabad, India

    **Business**:Procurement · **Open positions: 1** · **Role Title: Manager - **Accounts Payable - Executive GSC's · **Global Career Band: GCB 8** · **Location **_(Country / City)_**:Hyderabad · **Recruiter Name**:Shruthi Mahesh · **Why join us?** · **R**o**le **P**u**r**pose** · - ...

  • Swaraj Mazda

    Production Supervisor

    5 days ago

    Swaraj Mazda Hyderabad, India

    Lead a team within a production unit or line in the execution of production processes to transform parts and raw materials. · Ensure continuous and efficient operation by volumes, schedules, procedures, drawings, and quality and safety standards and policies. · **Responsibilities ...

  • Interactive Research & Development (IRD)

    Field Supervisor

    1 week ago

    Interactive Research & Development (IRD) Hyderabad, India

    **Job description**: · Program · - Maternal & Child Health · Job Grade · - Officer Level I · Reporting To · - Assistant Manager, Program · Employment Type · - Full-Time Contractual (Close-ended) · Domain · - Technical · Location · - Hyderabad · **JOb Purpose**: · The incumbent wi ...

  • GUS Education

    Paid Social Executive

    1 week ago

    GUS Education Hyderabad, India

    This is a challenging entry level role that reports to the Paid Social Specialist. So your knowledge within the field will have every chance to shine. You will be required to assist on all accounts as needed. You will be responsible for managing campaigns and work with other inte ...

  • Wells Fargo

    Associate Due Diligence Coordinator

    1 week ago

    Wells Fargo Hyderabad, India

    **About Wells Fargo India & Philippines (WFIP)** · Wells Fargo India & Philippines (WFIP) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services a ...

  • Innovapptive

    Cloud Saas Integration Architect

    53 minutes ago

    Innovapptive Hyderabad, India

    **Cloud SAAS Integration Architect** · **Location**: Hyderabad, India**: · **Employment Type**:Full-Time; Salaried**: · **Compensation**: Base Salary, Bonus, Medical**: · **About Us** · At Innovapptive, we are bringing the industrial front-line worker, back-office and assets toge ...

  • Hyatt Place Hyderabad Banjara Hills

    Chef de Cuisine

    1 week ago

    Hyatt Place Hyderabad Banjara Hills Hyderabad, Telangana, India

    Summary · You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Cuisine is responsible to manage the assigned kitchen as a ...

  • Innovapptive

    Trainee - SAP Mm

    21 hours ago

    Innovapptive Hyderabad, India

    **Trainee - SAP MM** · **Location**: Hyderabad, India**: · **Employment Type**:Full-Time; Salaried**: · **Compensation**:Base Salary, Bonus, Benefits**: · **About Us**: · At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together. Our platf ...

  • HSBC

    Regulatory Conduct Capabilities Gsc's

    21 hours ago

    HSBC Hyderabad, Telangana, India

    -Job description · **Some careers shine brighter than others.** · If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offe ...

  • Innovapptive

    Trainee - Customer Support - SAP Mm

    21 hours ago

    Innovapptive Hyderabad, India

    **Trainee - Customer Support - SAP MM** · **Location**: Hyderabad, India.**: · **Employment Type**:Full-Time; Salaried.**: · **Compensation**:Base Salary, Bonus, Medical, etc.**: · **About Us**: · **At Innovapptive, we are bringing the industrial front-line worker, back-office an ...

  • Innovapptive

    Trainee - Customer Support - SAP Pm

    21 hours ago

    Innovapptive Hyderabad, India

    **Trainee - Customer Support - SAP PM** · **Location**: Hyderabad, India.**: · **Employment Type**:Full-Time; Salaried.**: · **Compensation**:Base Salary, Bonus, Medical, etc.**: · **About Us**: · **At Innovapptive, we are bringing the industrial front-line worker, back-office an ...

  • Wells Fargo

    Associate Due Diligence Coordinator

    1 week ago

    Wells Fargo Hyderabad, Telangana, India

    **Department Overview** · Screening & Investigation (S&I) is seeking a highly motivated, detailed oriented and talented professional for a career opportunity as a Associate Due Diligence Coordinator. Screening & Investigation (S&I) is Wells Fargo's enterprise solution for custome ...

  • Intercontinental Exchange

    Trainee, Market Data Operations

    3 days ago

    Intercontinental Exchange Hyderabad, India

    **Job Purpose** · This group is responsible for the management, provisioning, reporting and overall data usage compliance of market data both internally and externally. Our remit: · To provide a value-add service across ICE Data Services · - multiple business lines. · - To establ ...

  • Novartis

    People Partner

    1 week ago

    Novartis Hyderabad, Telangana, India

    9000 That's how many Novartis India associates the India People Partner team supports. We strive to 'Unleash the power of our people' to achieve our shared purpose of 'Reimagining medicine'. To fulfill this purpose, we're focused on transforming our culture and providing support ...

  • NOKIA

    Tapoienw0566 Zpm

    2 days ago

    NOKIA Hyderabad, India

    - External · **Come create the technology that helps the world act together** · Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabiliti ...