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    Technology Specialist - Bangalore, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Bangalore, India

    1 week ago

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    OTHER
    Description

    Delivery Manager

    Qualification:

    B Sc, B Com, Relevant Diploma Degrees (CSC, Electronics), BE

    Responsibility:

    Business / Customer
    • • Understand and articulate complex problems related to the specific technology.
    • • Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations Support presales and create marketing collateral such case studies and capability deck.
    • • Capture and present project's capabilities to prospective clients in a way that highlights the unique selling proposition of Cognizant solutions.
    • • Interface with community network to retain technology competitiveness.
    • • Work with the client team to address escalations.
    • • Implement change requests and engineering tasks.
    • • Lead the technical discussions in customer governance calls.
    • • Interact with the user / customer / first level management.
    • Project / Process.
    • • Handle specific technologies within projects.
    • • Contribute to HLD, LLD, Implementation and test plans.
    • • Participate in technical audits.
    • • Identify opportunities for automation, standardization and stabilization of environment.
    • • Understand technical requirement and translate into design.
    • • Lead TIP initiatives and coordinate with CoE for the implementation of the same.
    • • Prepare/update/review run books/SOP/knowledge articles on specific technology areas.
    • • Plan Prepare and execute change process and change implementation and standardize the change process.


    • Contribution to reducing COD by performing the following    :

    • • Left shift,.
    • • Identifying and driving the CSI and automation initiatives.
    • • Prepare templates, checklist and guidelines on Due diligence, Transitions and KT.
    • People / Team.
    • • Enabling the L1/L2 team members to enhance their skill sets.
    • • Deliver technology training through Academy and/or within project group for technologies/ tools.
    • • Participate in recruitment and act as a buddy to new hires.
    • • Proactively support team building and on boarding efforts via mentoring contributions.
    • • Contribute to knowledge management activities by creating case studies, technical artifacts, and reference architectures related to your technical domain.

    Must Have Skills

    • IT Service Management
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