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    International Voice process - Bengaluru, India - SPG Consulting

    SPG Consulting
    SPG Consulting Bengaluru, India

    2 days ago

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    Description

    Overview:

    TheInternational Voice Process role plays a crucial part in ourorganization and is responsible for handling customer queries andproviding excellent customer service to our internationalclientele. Working in this role requires a high level ofcommunication skills and the ability to multitask effectivelyensuring customer satisfaction and promoting a positive brandimage.

    KeyResponsibilities:

    • Answering incomingcalls from international customers.
    • Resolvingcustomer queries and issues in a timely and professionalmanner.
    • Providing information about productsservices and company policies.
    • Adhering to callscripts and maintaining a polite and professional manner at alltimes.
    • Escalating complex issues to therelevant department for resolution.
    • Providingfeedback on the efficiency of the customer serviceprocess.
    • Meeting performance targets related tocustomer satisfaction productivity andquality.
    • Communicating with customers via emailor chat as necessary.
    • Handling customercomplaints and ensuring swiftresolution.
    • Documenting all customerinteractions and transactionsaccurately.
    • Adhering to company policies andprocedures at all times.
    • Participating intraining and development programs asrequired.
    • Adapting to changes in procedurespolicies and regulations.
    • Ensuring compliancewith data protection regulations and confidentialitypolicies.

    RequiredQualifications:

    • 12thpass
    • Proven experience in a customer servicerole preferably in an international voiceprocess.
    • Excellent communication skills inEnglish (additional fluency in other languages may bepreferred).
    • Ability to handle stressfulsituations and remain professional underpressure.
    • Strong problemsolving anddecisionmaking abilities.
    • Good knowledge ofcustomer relationship management (CRM)software.
    • Ability to multitask and prioritizetasks effectively.
    • Understanding of culturaldifferences and the ability to adapt communication styleaccordingly.
    • Willingness to work flexible hoursincluding weekends and public holidays.
    • Highlevel of patience and empathy when dealing withcustomers.
    • Previous experience in a call centeror similar environment.
    • Strong computerproficiency including MS Office and internet researchskills.
    • Ability to work effectively in a teamenvironment.
    • Strong attention to detail andaccuracy in data entry.
    • Ability to maintaincomposure in challengingsituations.

    patience,problem-solving,dataentry,customer service,communication skills,multitasking,culturaladaptability,decision-making,ms office,callcenter,teamwork,language proficiency,communication,crmsoftware,empathy

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