- Ensure all Problem Investigations and Known Errors are managed effectively through the Problem Management lifecycle and are documented accurately in the Service Management Toolset. Attend Post Incident Reviews as required and ensure that any actions are captured and related to the appropriate Problem record(s)
- Arrange and hold Problem reviews to discuss and progress complex and/or stalled problem investigations. Ensure that Problems records are classified, prioritized and assigned correctly and details of the incident symptoms and workaround have been captured.
- Hold regular problem reviews with Support teams to review the current status and priority of ongoing Problem Investigations. Carry out regular Incident/Problem task reviews with the appropriate owners to ensure that all Incident/Problem Mitigation tasks are being delivered to agreed timescales.
- Raise Known Error records where root cause has been identified and a workaround is in place and manage Known Errors until a Permanent Fix has been put in place. Ensure that all high severity incidents are related to a Problem or Known Error record. Produce and deliver formal Problem reports to clients and FIS Management within agreed Service Levels.
- Ensure all additional mitigation tasks (identified by the Post Incident Review) are raised on the system, related to the Problem Investigation or Known Error and have agreed owners/target dates. Ensure all work is delivered to contractual SLAs and/or agreed timescales. Produce accurate statistical reporting for Problem Management and deliver to appropriate stakeholders agreed timescales.
- Perform trend analysis of incident data to proactively identify underlying problems leading to common and/or repeat incidents.Contribute to the introduction and ongoing review of all Problem Management procedures, documentation, and statistical reporting. Manage and prioritize workload efficiently, ensuring any concerns regarding delivery are escalated promptly. Support and assist the wider Service Desk and Incident Management functions as and when required.
- 8 to 10 yrs of considerable knowledge of Problem management principles, procedures, and techniques.
- Knowledge of Problem Management techniques such as 5 WHY, Ishikawa, Cause-effect, Apollo Root Cause Analysis etc.
- Considerable knowledge of standards and best practices relevant to the information technology industry, , ITIL
- Ability to apply analysis and creative thinking when solving problems and conflict. Ability to communicate effectively to all levels within the organization. Skilled at identifying and implementing process improvements
- Ability to effectively establish and maintain relationships across the organization
- Demonstrated skill in timely, proactive, responsive follow-through on deliverables. Ability to organize tasks and priorities effectively and under minimal supervision. Proven ability to function in an environment requiring flexibility, good judgment and sound decision-making often based on limited information and/or under extreme condition
- Knowledge of end-to-end systems development life cycles, , waterfall, iterative and other modern approaches to software development
- Knowledge of FIS' products and services
- Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
- An exciting opportunity be a part of World's Leading FinTech Product MNC
- A range of benefits designed to help support your lifestyle and wellbeing.
- A multi-faceted job with a broad spectrum of responsibilities.
- A modern international work environment and a dedicated and innovative team.
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Problem Manager
1 week ago
Jobs for Humanity Bengaluru, India Full timeJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor's Degree Travel Percentage : · 0%Problem Manager - 24/7 Rotational Shifts · Are you curious, motivated, and forward-thinking? At FI ...
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Problem Manager ITSM
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LTIMindtree Bengaluru, IndiaWe are looking for talents having 1-3years experience in Problem Management for Bengaluru/Bangalore location. · Please find the below job description for reference. · Should have prior major incident & problem managament working experience - Ability to articulate the technical R ...
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Problem Management Analyst Senior
1 week ago
FIS Global Bengaluru, India OTHERPosition Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · General Equivalency Diploma Travel Percentage : · 0%About this Team: · This team provides 24x7 support and management of Problems. Ensure the Problem Managem ...
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Infosys BPM Bengaluru, IndiaWALK-IN FOR "Incident, problem and change management-Technology Support" ON 17th & 22nd May 2024 at BANGALORE. · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 17th & 22nd May 2024 at BANGALORE. · Note:Please carry copy of this post ...
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Infosys BPM Bengaluru, IndiaWALK-IN FOR "Incident, problem and change management-Technology Support" ON 10th, 17th & 22nd May 2024 at BANGALORE. · Greeting from Infosys BPM Ltd., · You are kindly invited for theInfosys BPM::Walk-In Drive on 10th, 17th & 22nd May 2024 at BANGALORE. · Note:Please carry copy ...
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Professional 1 Service Delivery Coordinator
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DXC Technology Bengaluru, IndiaThe Problem Manager will be expected to deliver: · - Create, drive, track and manage problem records and root cause analyses from GDNs · - Review and approve problems and agree appropriate action items. Perform quality review · - Escalation of problem resolution issues to senior ...
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Supv, It
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Administrator
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Sse
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CGI Group, Inc. Bengaluru, India**Position Description**: · - Establishing & Issuing Customer & CGI communications · - Communicate status and act as the central communication point · - Interlock with the technical teams for incident resolution · - Ability to get the right support team based on the incident · - ...
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Contingent Worker
1 week ago
NEC Australia Bengaluru, IndiaCompany: NEC Corporation India Private Limited- Employment Type: · - Office Location: Bangalore, KA, IN, Work Location: Hybrid- Req ID: 2146- Description: · - Problem Management Analyst · Primary Skills: Problem Management, ITIL Foundation (desired), Excellent Analytical and Comm ...
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Contingent Worker
1 week ago
NEC Corporation Bengaluru, India**Company**:NEC Corporation India Private Limited**Employment Type**: · **Office Location**:Bangalore, KA, IN, 560029**Work Location**:Hybrid**Req ID**:2146**Description**: · - Problem Management Analyst · Primary Skills: Problem Management, ITIL Foundation (desired), Excellent A ...
Problem Manager - Bengaluru, India - FIS
Description
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
0% Problem Manager - 24/7 Rotational ShiftsAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this Team:
This team provides 24x7 support and management of Problems. Ensure the Problem Management meets its goals and SLA/OLAs for the clients.
What he will be doing:
What he needs to have:
Added bonus if you have:
What we offer you:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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