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Gurgaon

    Dispute Analyst - Gurugram, India - Novo

    Novo
    Novo Gurugram, India

    1 week ago

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    Description

    We are looking for a Dispute Analyst/Deposit Operations Analyst who supports the processing for some of the platform's transaction channels; will be responsible for performing a wide variety of bank operational duties in a high volume environment.

    These positions interact with various bank personnel while serving as a resource agent for all deposit operational areas, and assisting in the verification of processes and applications.

    If you're passionate about role-specific requirements tied to the company mission then we want to chat.

    Are you ready to revolutionize the small business banking industry with us?About the Role:
    Review and investigate debit card/ACH disputes claimsCustomer Service related functionsCoordinate investigations with local, state, and federal law enforcement agenciesReview and attend training related to dispute programs and servicesMaintains detailed records on all work responsibilities as requiredProcess ACH and debit card disputesProcess ACH Transactions when neededMaintain training and education needs related to Regulation E and NACHA rulesEnsures all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and proceduresPerform other duties and responsibilities as assigned

    Requirements for the Role:
    Analytical and SQL skills is essentialProficiency in Google Sheets is also required.
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