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    Customer Service Executive - Chennai, India - DBS Bank

    DBS Bank
    DBS Bank Chennai, India

    1 day ago

    dbs bank background
    Description

    Business Function

    Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

    Job Purpose

  • To perform Account Opening and post facto activities related to account opening and render efficient and high quality output in a timely and accurate manner.

    • Key Accountabilities

  • Ensure activities supported for Account Opening in CBG AOS, and IWF are adhered with respect to process guidelines and is completed within agreed SLA/ TAT
  • Ensure post facto data quality checks and data update is done as per defined process
  • Obtain minimum satisfactory audit rating for each Group / Regulatory audits for CBG OPS
  • Alignment to standard operating procedure and operations handbook

    • Job Duties & responsibilities

  • SSB Related (ATM / IBanking / Debit Card)
  • Account Opening through CBG AOS channel
  • Post facto/ Day 2 activities on accounts opened previous day
  • Account Opening through IWF channel, including Data entry, CIF Creation, Account Creation, Cheque book and Debit Card Issuance
  • Perform other on-boarding activities viz. Joint Holder Addition, Minor to Major Conversion,
  • Review efficiencies of processes & support Line manager in improving processes
  • Identify opportunities of customer journeys and take up projects in achieving successful customer journey's
  • Ensure mandatory training is completed in a timely manner
  • Timely Incident Escalation
  • Regular SOP update

    • Required Experience

  • Minimum of 2+ years of experience in similar role
  • Basic Knowledge of Banking Regulation (KYC) & Internal Control Guidelines

    • Education / Preferred Qualifications

  • Minimum of graduation from recognised university

    • Core Competencies

  • Processing with eye for detail, data accuracy and good typing skills
  • Good interpersonal and communication skills.
  • Team Player
  • Effective control measures and governance standards
  • Good attitude, aptitude towards and fast adoption of new technology
  • Good interpersonal & analytical skills
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