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    L2 Production Support Engineer - Telangana, India - ADVANSOFT

    ADVANSOFT
    ADVANSOFT Telangana, India

    1 week ago

    Default job background
    Description
    We are hiring for L2 production support with top most MNC client


    Position :
    L2 Production Support


    Location :
    Hyderabad

    Experience : 4+ Years

    Notice Period : 0-15days


    L2 Job Description :

    Responsibilities :

    • Expertise in Linux commands
    • Good exposure in java based application for issue faced during production
    • Hands on experience in SQL queries
    • Monitor the applications Health/Errors and raise incident if any threshold breaches.
    • Monitor the system metrics (CPU/Mem etc) and troubleshoot to restore the system.
    • 1st line of support for customer issue.
    • Analyze and troubleshoot logs to fix or escalate to L3 developer if noticed any errors/issue.
    • Monitor the batches and rerun if needed, troubleshoot the logs if fails.
    • Continue to update the status to respective stakeholder.
    • Good expertise on Monitoring tools (Grafana/Kibana etc or any relevant monitoring tools).
    • Need to have strong analytical skills to identify any issue
    • Knowledge on JBOSS/ Heap, Threads able to identify root cause in java threads
    • Basics on Network fundamentals


    • Batch monitoring/Processing

    • Ability to rerun, force jobs, sysout capturing, investigating agent unavailable issues, create job/batch (Knowing would be added advantage.
    • Ready to support 247 Operations and on rotational shifts basis
    • The position requires a minimum of 4 years of relevant experience as production support or at least infrastructure support or development role.
    • Should have good communication and ability to manage stakeholders with ontime responses.

    Qualifications :

    • B.Tech or any full time Bachelor degree
    • Min of 4yrs experience in Linux/Unix environment
    • Basic knowledge on Applications and connectivity to DB
    • DB Knowledge. (DB2/Maria DB)
    • Banking knowledge will be addon

    Note :
    We looking immediate to 15days joiners
    )
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