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    L1 Support Engineer - Hyderabad, India - Mouri Tech (P) Ltd

    Mouri Tech (P) Ltd
    Mouri Tech (P) Ltd Hyderabad, India

    Found in: Talent IN 2A C2 - 4 days ago

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    Description

    Job Title :
    L1 Support Engineer/ IT Help Desk

    Exp : 2 to 5 Years


    Location :
    Hyderabad


    Job Description :

    • Provide 24/7 oncall rotational support of critical business applications as scheduled and required
    Good Knowledge on ticketing tools like ServiceNow

    • Service Desk and Remote Desktop support and deliver outstanding support by understanding user's IT and business needs.
    • Acts as the first point of contact for Users
    • The SD handles all incoming ITrelated incidents and service requests and provide a consolidated SD to support all inscope End Users and IT products and services.
    • Maintain First Call Resolution & Response and Resolution SLA
    • Ability to work independently.
    • Demonstrated ability aptitude in logical and analytical thinking, as well as display strong problemsolving skills with experience in using diagnostic tools.
    • Strong Interpersonal skills.
    • Strong written and communication skills, including the ability to effectively interact with business partners and internal team members.
    • Flexible working approach due to working hours.
    • Minimum 1 years of experience international voicecall support
    • Familiarity with common operating systems (e.g., Windows, MacOS, Linux) and software applications.
    • Basic understanding of network concepts, such as IP addresses, DHCP, and DNS.
    • Familiarity with hardware components like CPUs, RAM, and hard drives.
    • Knowledge of mobile devices, printers, and other common peripherals
    )

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