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Chennai

    Team Lead CRT - Chennai, India - Verifitech Services - India

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    Full time, Part time
    Description

    Receive base from client and check for insufficiency

    Allocate the base to team and update the tracker

    Check the status of initiated cases

    Ensure insufficiency report is shared on weekly basis

    Follow up with team when and where required for closure of cases

    Ensure the report is generated within TAT, updated it in portal

    Ensure that notes are updated for IC

    Ensure client mails and calls are handled efficiently

    Ensure action tracker is updated on daily basis

    Co-ordinate with clients via mail, candidate and verifiers for closing lateral insufficiency

    Customer Experience:

    Making organical touchpoints(Mail or Call) and ensuring status report twice in a week

    Following connection and get and give the like and share on social media also receiving review for our blogs

    Performance Management:

    Manage the Team to improve the performance

    Review the Team members performance every week

    Ensure to explore new initiatives to create win-win culture

    Implement crisis management as and when require



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