- Installation, performance maintenance, troubleshoot and support Waters' Informatics product suite - Empower, Waters_Connect, NuGenesis LMS, SDMS,EDS365
- Establish and maintain effective relationships with external and internal customers ensuring their success
- Manage customer expectations, by communicating work performed and providing follow up plan if needed
- Ensure customer compliance regulations are followed
- Deliver Informatics Product level training at customer sites
- Issue field service reports daily to document work performed
- Maintain sound knowledge regarding the technology and customers' application demands
- Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales
- Ensure that quality system procedures and Health & Safety standards are adhered to at all times
- Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
- 10 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
- Ability to perform effective system level troubleshooting
- Understanding of the scientific application workflow along with the scientific software systems (CDS, SDMS, LIM, ELN)
- Must possess a strong customer focus
- Working experience on IT Infrastructure - Server, Storage, Virtualization, Network etc
- Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
- Personal sense of integrity
- Effective time management skills
- System level approach to problem solving
- Analytical mindset with a strong drive to resolve open issues
- Excellent verbal and written communication skills
- This is a territory-based position with travelling within your designated territory, and occasional travels to other regions for activities such as governance of department, local business support, meetings and training.
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Principal Informatics Service Engineer - Bengaluru, India - Waters Corporation
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