- Have thorough understanding of Customer Experience Landscapes in automotive industry from customer acquisition to ownership.
- Experience of working in Customer Service / Customer Experience Industry.
- Connect with the Field teams to discuss solutions and Carry out POC.
- Draw insights with different data sets on customer voices and share with the various parties for action.
- Structured and Layered reviews with Dealers | Regional offices on the POCs and on the redefined Processes Experience10 15 Years in Automobile Industry (CRM Profiles), Airlines, HospitalityIndustry PreferredAutomobile Industry (CRM Profiles), Airlines, HospitalityQualificationsDiploma in Engineering/BE (Auto/Mech.
- Product Quality | Product Planning | Marketing | Sales | Service etc Process Improvements
- Via Technology enablement | Digitisation Recommendation etc.
- High Impact / High Value creating, Significant Process Improvement.
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Centre of Excellence
19 hours ago
ICICI Prudential Life Mumbai, IndiaCollaborate with cross-functional teams to deliver customer-centric solutions that solve users problems and make digital onboarding smoother · - Scan competition and have a continuous look out for emerging market trends to identify opportunities and scope for improvement · - Writ ...
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Operations Executive
19 hours ago
TimesPro Mumbai, Maharashtra, IndiaOperations- Mumbai**About Us** · TimesPro strives to embody the values of Education 4.0: Learner-centric, industry-relevant, role-specific, and technology-enabled, with a goal of making learning accessible for anyone who seeks to grow. · TimesPro aims to fulfil aspirations of by ...
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Gm - Cxx Process & Journey Design
3 days ago
Vodafone Idea Mumbai, IndiaJob Req ID: Location: Mumbai, IN- Function: Marketing/Digital- About: · **Role** · CXX Process & Journey Design · **Job Level/ Designation · M3 / GM · **Function / Department** · CXX, Marketing · **Location** · Mumbai · **Job Purpose** · Design world class consumer experiences th ...
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Sales Executive
19 hours ago
VARVIC ENTERPRISE (Recruitment Agency) Mumbai, IndiaCommercial Vehicles sales experience mandatory · - Approaching relevant customers · - Generating leads from the market · - Getting market information, new schemes and events · - New product update · - Maintaining sales report and mailing same to reporting managers · - Responsible ...
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Associate Dentist
3 days ago
toothsi Mumbai, India**Venue - **Office no , Chintamani Plaza, Next to WEH Metro Station, Andheri Kurla Road, Andheri-East, Mumbai 400093 · **INSIDE SALES SPECIALISTS** · **Key Responsibilities -** · - Provide Video consultation to customers · - Explain the treatment process, highlighting the benefit ...
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Heavy & Commercial Vehicles Sales
1 day ago
Surpassing HR Solutions Pvt Ltd Mumbai, IndiaLocation: Mumbai Profile: Assistant Manager Experience: 8- 12 years Salary: depends on Interview (Negotiable). Job Description: Automobile Parts Knowledge is very essential for Heavy Commercial Vehicle Must be experienced in Automobile sector - Heavy Commercial Vehicle Sales divi ...
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Customer Care Executive
2 days ago
HumanTroop Ventures Mumbai, India**Customer Care Executive** · **Job Type: Full-Time** · **Key Responsibilities**: · Builder Engagement: · Telecommunications Expertise · Client Interaction · Data Management · **Qualifications** · Telecom and Real Estate Experience · Exceptional Communication Skills · Customer-Ce ...
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Cora Ppm
3 days ago
Integrated Personnel Services Private Limited Mumbai, IndiaJob Description · - About Us · - Integrated Personnel Services Ltd. (IPSL) incorporated in the year 2004, with intent to deliver integrated solutions for Recruitment, HR Management / processing and HR outsourcing for IT and Non-IT companies that exactly matching to the client's r ...
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Tele Caller Executive
1 day ago
Spirit Design Atelier Mumbai, India_**Job description: · - **_ · **PREFERABLE CANDIDATE**: · **JOB PROFILE**: · - Convert prospects into customers, generating appointments by understanding their requirements. · - Communication skills, pro - activeness, customer centric. · - Result orientation, analytical skills. · ...
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Tele Caller Executive
1 day ago
Willow Stone Realty Pvt Ltd Mumbai, Maharashtra, India**Responsibilities**: · - **Engagement Maestro**: Initiate outbound calls to potential clients, engaging them in meaningful conversations to understand their real estate needs and preferences. · - **Information Conductor**: Provide accurate and comprehensive information about our ...
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Calling Executive
3 days ago
Willow Stone Realty Pvt Ltd Mumbai, Maharashtra, India**Responsibilities**: · - **Engagement Maestro**: Initiate outbound calls to potential clients, engaging them in meaningful conversations to understand their real estate needs and preferences. · - **Information Conductor**: Provide accurate and comprehensive information about our ...
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Cloud Operations, Cloud Services, Regulatory
3 days ago
Adenza Mumbai, IndiaDivision Overview · Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on ...
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Change Coordinator, Cloud Operations
1 day ago
Adenza Mumbai, IndiaCalypso Technology and Axiom SL have merged to form a new company, Adenza. · Play · 00:00 · - 01:07 · Mute · Enter fullscreen · Play · Division Overview · Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the ...
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Data Entry Clerk
3 days ago
Tifton Partners Mumbai, India**About us** · We are professional, supportive, customer-centric and our goal is to provide custom software solution that focus on the customer's bottom line. We strive to ensure that the products we build help our partners grow their company and achieve success. · Our work envir ...
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Customer Service
19 hours ago
Kaapro Management Solutions Pvt. Ltd Mumbai, IndiaRoles and Responsibilities: · - Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels. · - Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers. · - ...
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Insurance Broker
2 days ago
RELI ASSOCIATES LLP Mumbai, India**Job description** · **Being the Manager, Insurance is about building a value centric platform for the business, the partners and the users for specific category.** · **This would require you to work closely with various cross functional teams to scale and improve the experience ...
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Receptionist and Dental Assistant
1 day ago
Crystal dental care Mumbai, India**About us** · We are professional, customer-centric and fast-paced. · Our work environment includes: · - Modern office setting · We are looking for a Dental assitant And a receptionist for full time or part time. · morning shift 10am to 2 pm · evening shift. 5pm to 9 pm · **Job ...
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Customer Service Executive-loan Center
19 hours ago
IDFC FIRST Bank Mumbai, IndiaJob Description · Job Title · - Customer Service Executive · Place of work · - Mumbai · Business Unit · - Retail Banking · Function · - Customer Experience · **Job Purpose**: · The role bearer will help the company to enable customers, partners and other stakeholders address thei ...
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Adenza Mumbai, IndiaCalypso Technology and Axiom SL have merged to form a new company, Adenza. · Play · 00:00 · - 01:07 · Mute · Enter fullscreen · Play · Division Overview · Customer Services is an integral part of Adenza's growth and success. This division's mission is to continuously enhance the ...
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Back Office Operations-12
19 hours ago
TransUnion Mumbai, IndiaTransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · The TransUnion CIBIL Grievance Redressal Executive will be working on Escalations. The Executive is responsible to address and resolve Consumer & Commercial Entity complaints pertaining to credit reports/scores/d ...
manager - customer centricity - Mumbai, India - Mahindra Rise
Description
Company:
Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Background and Understanding
Understanding and experience of plotting Customer Journeys should be able Discover opportunities for improvement and addressing through process reengineering and Frugal Tech deployments.
CX Transformational micro projects encompassing aspects like below