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    Mahindra & Mahindra - Manager - Compliance & Audits - ITSM Platform & Budget Management - Mumbai, India - Mahindra and Mahindra Ltd

    Mahindra and Mahindra Ltd
    Mahindra and Mahindra Ltd Mumbai, India

    1 week ago

    Default job background
    Description
    Manager - Compliance & Audits - ITSM Platform & Budget Management

    An experienced Manager with domain knowledge in Audit & Compliance, ITSM Platform, and Budget Management.

    As an Audit & Compliance Manager, responsible for ensuring that the department adheres to all the IT compliance and legal standards as well as internal policies and procedures.

    As an ITSM manager, act as a SME & Process Expert for the Customer support business unit. Professionalism and a high ethical standard are expected for this position.


    Audit and Compliance:

    • Conducting trainings, internal reviews and operational audits to ensure the department meets operational requirements.
    • Developing risk management strategies
    • Build periodic management review reports and metrics.
    • Setup Process documentation and architecture diagrams for their said systems
    • Develop detailed roadmap based on user requirements and establish traceability to business vision."

    Budget Management:

    • Design effective budget models for department and analyze financial information (e.g., revenues, expenditures and cash management) to ensure all operations are within budget.
    • Review budget requests for approval, Present annual budgets to senior managers & forecast future budget needs.
    • Identify variances between actual and budgeted financial results at the end of each reporting period.
    • Suggest spending improvements & Ensure department managers meet budget submission deadlines.

    ITSM Platform:

    • Assisting in developing standard IT configuration management methodology and Supports the Configuration manager in the development of CMDB policy, processes, and knowledge base.
    • Works with the Configuration manager, to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
    • Assists Configuration manager in conducting configuration audits and reconciliation.
    • Maintains CIs to ensure CMDB accuracy and completeness.
    • Support and administer the tool for configuration and asset management, Fresh Service Discovery, and additional applications or modules as assigned.

    Education Qualifications:

    • B.E. / B. Tech (Computer or IT) , ITIL and Project mgmt certifications
    • Master in Management (Desired)
    • General Experience Minimum 05 years of Industry experience preferably in the field of Project management
    )
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