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Manager Inbound Operations - Gurugram, India - IGT Solutions
Description
About Us:
IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries. IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.
We have and Immediate Opening for Manager - Operations Cards Experience Must have.
JOB DETAILS:
Location- Gurgaon
KNOWLEDGE ABOUT Credit Cards
JOB RESPONSIBILITIES:
Responsible to manage headcount of FTE's and counterparts Ensure team meets and exceed Stipulated Timelines and Service level Agreements. Quality/AHT/Sales/CSAT Metrics - Ensure timely download of process updates/product guidelines. Manage Attrition and plan career mapping for agents. Manage daily activities for the client servicing team Manage daily operations to ensure smooth function Coordinate with support functions Front-line people management Provide feedback and suggestion to the team for improvement Lead and coach the associates and Team Leads on process knowledge and Team Management Initiative, independent, and customer focused KNOWLEDGE, SKILLS, OTHER ABILITIES:
Preferred Credit Cards knowledge.
Experience in Team Handling
Graduate in any stream Excellent written and verbal communication skills in English Ability to work in flexible working hours .