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    Technical Support Engineer - Ahmedabad, India - Dotcad

    Dotcad
    Dotcad Ahmedabad, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Company Description

    Dotcad is a technology solutions provider located in Ahmedabad. With expertise, experience, and technological alliances, Dotcad offers a wide range of solutions in virtualization, mobility, networking, application delivery, information management, and data center technologies. They work closely with industry leaders to help create agile and flexible IT environments for innovation, deployment, and faster response to market demands.

    Role Description

    This is a full-time on-site role for a Technical Support Engineer (Firewall) at Dotcad. The technical support engineer will be responsible for providing technical support, troubleshooting, and managing.

    The detailed job description is as follows:

    • Comprehensive understanding of the OSI or TCP/IP model.
    • Utilize expertise in LAN, WAN, and CAN technologies.
    • Basic knowledge of DHCP and DNS protocols.
    • Utilize hands-on experience with monitoring, network diagnostics, and network analytics tools.
    • Troubleshoot network connectivity issues in a LAN/WAN environment.
    • Deployment Experience on Sophos, Fortigate, & Palo Alto Firewalls.
    • Configure networks to ensure their smooth and reliable operation for fulfilling business objectives and processes.
    • Hands-on experience configuring HA in firewalls.
    • Should be able to configure firewall policies, including web filter, application filter, & NAT policies.
    • Should be able to configure SSL VPN and also able to troubleshoot issues related to SSL VPN.
    • Configure, and maintain IPSec VPN as required

    Qualifications & skills required:

    • Diploma/B.E. (Computer Science)/ BCA
    • Excellent communication and interpersonal skills
    • Knowledge of firewall technologies
    • Firewall certifications (e.g. Sophos, Fortinet, Palo Alto, etc) are preferred
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