- Respond promptly to user inquiries via phone, email, or in-person.
- Troubleshoot and resolve hardware and software problems related to desktops, laptops, printers, and other peripherals including LAN and Wi-Fi.
- Provide technical guidance and assistance to end-users, both on-site and remotely.
- Install, configure, and upgrade hardware components, including CPUs, RAM, hard drives, and graphics cards.
- Manage inventory of IT assets, including tracking, ticketing and documentation.
- Install, configure, and troubleshoot operating systems (e.g., Windows, macOS, Linux).
- Install, update, and maintain software applications, including antivirus and productivity tools.
- Assist with software license management and compliance.
- Assist with VPN setup and troubleshooting for remote users.
- Implement and enforce security policies, including password management and data protection.
- Assist with compliance audits and adhere to data privacy regulations.
- Maintain accurate records of support requests, resolutions, and IT assets.
- Create and update technical documentation and user guides.
- Provide basic training to end-users on IT systems and applications.
- Promote IT security awareness and best practices among employees.
- Bachelor's degree in computer science or a related field (or equivalent work experience).
- Strong knowledge of operating systems (Windows, macOS, Linux), office applications, and common software.
- Knowledge of firewall management, Active Directory (AD), Domain Name System (DNS), and network concepts.
- Familiarity with Cisco CCNA or equivalent networking certifications.
- Experience with cloud platforms like Microsoft Azure and cloud-based productivity tools such as Office 365 is advantageous.
- This position may require occasional after-hours and weekend work.
- Physical demands may include lifting and moving computer equipment.
- Health Insurance for individual and family coverage free of cost by the company (no deduction from salary)
- 5 days working
- Attractive & realistic performance incentives
- Provident Fund
- Extreme employee engagement
- Maternity/Paternity leaves
- 28 paid Leaves during the financial Year
- Rewards and Recognition programs
- Festival celebrations & annual events
-
Support Engineer
2 days ago
8DOTS TECHNOLOGIES PVT LTD Ahmedabad, Gujarat, IndiaFLUENT IN ENGLISH, IF SPEAK BANGLA THAT ADVANTAGE · **THIS JOB FOR THE IT COMPANY.** · **Responsibilities** · - Troubleshoot and resolve technical issues related to our products and services. · - Collaborate with cross-functional teams to resolve complex customer issues. · - Docu ...
-
Technical Support Engineer
1 week ago
Dotcad Ahmedabad, IndiaCompany Description · Dotcad is a technology solutions provider (system integrator) located in Ahmedabad. We have built a reputation for expertise, experience, and technological alliances in virtualization, mobility, networking, application delivery, and data center technologies. ...
-
Technical Support Engineer
1 week ago
Dotcad Ahmedabad, IndiaCompany Description · Dotcad is a technology solutions provider located in Ahmedabad. With expertise, experience, and technological alliances, Dotcad offers a wide range of solutions in virtualization, mobility, networking, application delivery, information management, and data c ...
-
Software Support Engineer
4 days ago
BrillBrains Technolabs Ahmedabad, IndiaJob Description for Software Support Engineer · Position : Software Support Engineer - Garment Software · Job Summary: · BrillBrains Technolabs is a leading provider of innovative IT solutions, specializing in software for the garment and textile manufacturing industry. We are co ...
-
Desktop Support Engineer
2 days ago
ATech Gujarat, IndiaDesignation : Desktop Support Engineer · Job Description : · Roles and Responsibilities : · A Desktop Support engineer is responsible for troubleshooting the issues that appear on the companys network. They resolve the issues of the clients with their knowledge of hardware and so ...
-
Product Support Engineer
1 week ago
Panamax Infotech Ahmedabad, IndiaTechnical Expertise · Experience of Windows Server Administration, Monitoring and troubleshooting tools. · Working hands on experience on Linux. · Working hands on experience on Database & its troubleshooting · Experience in scripting · Excellent problem-solving skills with a des ...
-
Technical Support Engineer
1 week ago
Laxmi Infotech Ahmedabad, India Full timeApply for Technical Support Engineer, Laxmi Infotech in Ahmedabad ,Delhi ,Gurgaon ,Noida/ Greater Noida ,Pune for 0 - 3 Year of Experience on ...
-
Desktop / IT Support Engineer (Chennai)
1 week ago
AppsTech Solution Ahmedabad, IndiaCompany Description · AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focuson providing services. Our services include Turnkey Projects Structured cabling solutions Networking andsecurity Solutions, Server and backup Solutio ...
-
3rd Line Network Engineer/ Support
4 days ago
iConsultera Ahmedabad, IndiaJob Title: 3rd Line Network Engineer/ Support · Location: Ahmedabad · Timing: 06:00 PM TO 03:00 AM (Monday Through Friday - Night Shift) · Job Description · To manage and own support tickets in relation to existing customer services · To design and implement changes as per client ...
-
Business Associate
1 week ago
Coforge Ltd. Ahmedabad, IndiaCISCO firewall L2 Engineer provides support, evaluation, and research into the deployed CISCO Networks equipment's processes. - Engineers to do L1 operation for the Firewalls. They maintain and manage border security systems, such as intrusion detection systems and firewalls. The ...
-
Lab Technician
1 week ago
L.R. Patel & Co Ahmedabad, IndiaProvides technical support for the civil engineering and construction engineering technology (CE/CET) laboratory facilities. Technical support includes civil engineering materials, environmental, fluid mechanics, soil construction engineering technology and foundation, strength o ...
-
Autocad Designer
1 week ago
Ramdev Steel Industries Ahmedabad, Gujarat, IndiaWe are seeking an experienced AutoCAD Engineer with a minimum of 2 to 5 years of expertise in creating industrial drawings using AutoCAD in both 2D and 3D formats. Must have experience in the Manufacturing Engineering Industry. As an AutoCAD Engineer, your primary responsibility ...
-
Sales Executive
1 week ago
ImageGrafix Software Solutions Ahmedabad, Gujarat, India**Job Information**: · Industry · - Sales - MarketingJob Location · - AhmedabadCity · - VadodaraState/Province · - gujaratCountry · - IndiaZip/Postal Code · **About us**: · **ImageGrafix Software Solutions Pvt. Ltd. (IGSS)** is a leading value added solutions provider of state of ...
-
Support Executive
1 day ago
Aditi Tracking Support pvt Ltd Ahmedabad, IndiaGPS-basedpersons**JOB DESCRIPTION** · - **Sound knowledge on GPS based VTS (Vehicle Tracking System).**: · - Investigating and solving customers' problems, which may be complex or long-standing problems that have been raised by customers. · - Handling customer complaints or any m ...
-
Autocad Designer
1 week ago
Ramdev Steel Industries Ahmedabad, IndiaWe are seeking an experienced AutoCAD Engineer with a minimum of 2 to 5 years of expertise in creating industrial drawings using AutoCAD in both 2D and 3D formats. Must have experience in the Manufacturing Engineering Industry. As an AutoCAD Engineer, your primary responsibility ...
-
Package Designer
2 days ago
Siemens Energy Ahmedabad, India**LET'S TALK ABOUT YOU** · **Your profile** · - Bachelor's degree in Mechanical Engineering with 1 to 3 years of experience min. designing of systems, 3Dmodels developments, component design, cataloging of piping, for rotating equipment's systems · - Knowledge - B31.3 / B 31.3 pi ...
-
Jr. Search Engine Optimization
1 week ago
Expert Web Designing - Ahmedabad, Gujarat Ahmedabad, India**As an SEO specialist, you'll need to**: · - Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities · - Provide SEO analysis and recommendations in coordination with elements and structure of websites a ...
-
Mba Marketing Fresher @ Ahmedabad
1 week ago
KK HR services Ahmedabad, Gujarat, IndiaServes customers by identifying their needs and engineering adaptations of products, equipment, and services. · Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand ...
-
Siemen Nx
1 week ago
Sudarshan Cadd Technologies Private Limited Ahmedabad, IndiaEngineering support for the preparation of technical documentation of steam turbine outages for the installed fleet worldwide. · This includes analysing global fleet experience, technical instructions, and recommendations. · Review unit-specific Product Change Management (PCM) da ...
-
Sales Assistant
1 day ago
Redius engitech pvt Ltd. Ahmedabad, IndiaJob Description: · - Sales Engineer, or Customer Engineer, is a sales professional who specializes in understanding all of the technical aspects of a technical product and explaining them to potential consumers. · - Their duties include consulting on product development, explaini ...
Desktop Support Engineer - Ahmedabad, India - EMPClaims
Description
EMPClaims was recently recognized as a Top 10 vendor for RCM Services in the US, and we take pride in the quality of our services. Our customers include large health systems and small medical practices. We offer you a competitive compensation package along with the opportunity to learn on the job, develop knowledge of the process, and grow your career.
Job Summary:
As a Desktop Support Engineer, you will be responsible for diagnosing and resolving hardware and software issues, managing and maintaining end-user devices, and providing exceptional customer service to ensure the efficient functioning of an organization's IT systems.
Key Responsibilities:
Qualifications:
Working Conditions:
A Desktop Support Engineer plays a vital role in ensuring that an organization's IT infrastructure operates smoothly, and they are often the first point of contact for end-users seeking technical assistance. They are responsible for maintaining a high level of user satisfaction through effective problem resolution and customer service.
Company Benefits:
Office Location:
EMPClaims
Block A- 303,Balleshwar Square,
Iscon Cross Road, Off S. G. Highway, Near Sales India,
Ahmedabad-380015