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    Product Support Engineer - Ahmedabad, India - Panamax Infotech

    Panamax Infotech
    Panamax Infotech Ahmedabad, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Technical Expertise

    • Experience of Windows Server Administration, Monitoring and troubleshooting tools.
    • Working hands on experience on Linux.
    • Working hands on experience on Database & its troubleshooting
    • Experience in scripting
    • Excellent problem-solving skills with a desire to take on responsibility
    • Have excellent troubleshooting and analytical skills, System performance tuning.
    • Participate in root cause analysis if needed.
    • Maintain and update network diagrams and Service provider information.
    • Preferably experience in network management, monitoring and troubleshooting tools.
    • Good document and technical skills.
    • Excellent written and verbal communication skills with ability to communicate technical issues to nontechnical and technical audiences
    • Familiarity with backup and recovery software and methodologies.
    • Additional experience in Fintech domain is an added advantage.

    General Expertise

    • Exhibit a high level of individual initiative / effectively lead a team
    • Continually seeks opportunities to increase customer satisfaction and increase client relationships.
    • Build's a knowledge base of each client's business, organization, and objectives.
    • Manages day to day client interaction, communicate effectively with clients to identify needs.
    • Create, or participate in the creation of Support / Solution documentation or UAT testing for Customization & deliverables.
    • Work with the client and / or all stake holders to ensure changes are understood and approved.
    • Ensure solution designed meet's internal and client expectations with respect to quality, delivery timelines and strategy.
    • If needed, create customized reporting for the client or team or stack holders.
    • Good communication skills & Self-confidence are must. Preferred fluency in English.
    • Ability to take direction from all levels
    • Provide guidance for the team with technical architecture as needed
    • Provide technical leadership for team through design and code reviews, ensuring best technical practices are applied.

    .

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