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    Account Director - Mumbai, India - Havas CX India

    Havas CX India
    Havas CX India Mumbai, India

    3 weeks ago

    Default job background
    Retail
    Description
    Job Profile Summary

    Responsible for leadership and overall management of client relationships across one or multiple accounts at Havas CX.

    Acts as the primary contact for the client's senior marketing team, driving long-term business growth and managing budget and strategic planning.

    This role reports to VP – Servicing and collaborates closely with cross-functional teams to deliver exceptional solutions to clients

    Job Description


    Client Services:
    Brings innovative thinking and a customer-centric approach to the client while driving agency growth and profitability.
    Maintains a strategic overview and thinks creatively to solve problems, particularly in complex digital marketing landscapes.
    Works collaboratively and develops strong partnerships with clients, leveraging Havas's capabilities in digital transformation and customer experience.
    Delivers strong strategic ideas, outstanding creative, and flawless execution through the management of interdisciplinary teams.
    Demonstrates a deep understanding of digital trends and customer behaviour analytics to develop sound strategies and fully integrated solutions.


    Creative Advocacy:
    Fosters a culture that embraces digital innovation and the pursuit of transformative creative ideas across multiple touchpoints.

    Guides the development of sell-in strategies in partnership with Strategy and Creative teams, ensuring that digital and experiential elements are integral to the proposal.


    Management and Leadership:
    Prioritizes the development of digital skills within the team, ensuring a strong understanding of customer experience tools and platforms.

    Champions a data-driven approach in decision-making and strategy development, enhancing the agency's capabilities in delivering measurable business outcomes for clients.


    Additional Skills:
    Familiarity with data and digital marketing tools is a must
    Proven ability to manage and execute projects that blend creative, strategy, and technology to enhance customer engagement and satisfaction.

    About Havas CX India


    Havas CX India, the specialized customer experience unit of Havas Creative Network India, is dedicated to combining the power of data, technology, and design to create meaningful experiences and deliver value across the entire customer journey.

    The unit specializes in Digital innovation, CRM, Data & Analytics, AR/VR Experiences, Performance Marketing, Data Management, Marketing Automation and Digital Transformation.

    With a strong global footprint and renowned proprietary research on the barometers of great Customer Experience (The X Index), Havas CX is a powerhouse of experts in every area of digital transformation and design, customer experience and customer engagement, eCommerce and much more.

    For more information, visit & follow Havas CX India on LinkedIn.
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