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    LifeWall - Manager - Operations - Ghaziabad, India - LifeWall Greentech Pvt Ltd

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    Description

    Customer Success Management :

    • Ensure customer satisfaction throughout the project life cycle
    • Manage the CSM team, handle escalations, and resolve issues promptly
    • Develop and enhance processes, training, and reviews of the team to maximize customer delight.
    • Collect customer reviews and feedback during and at the handover of the project

    Operations :

    • Ensure that the company has enough turnkey partners to execute projects seamlessly
    • Ensure that the company has enough bandwidth to handle projects as per set standards and targets.
    • Understand the processes of the company's different departments broadly to plan expansion requirements in terms of people, partners/vendors, and other resources
    • Analyze the efficiency of individuals and teams, structure teams and departments, and handle any legal issues related to the team or vendors.
    • Ensure that the company has sufficient agencies to cater to business needs.

    Partner Management :

    • Source and shortlist vendors related to the design and construction industry
    • Onboard vendors on our software as per the process after shortlisting
    • Maintain good relations with vendors and analyze their service and work performance from time to time.
    )


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