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    Senior Technical Specialist - Pune, India - Avaya

    Avaya
    Avaya Pune, India

    5 days ago

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    Description

    About Avaya

    Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits.

    Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there's no limit to the experiences Avaya customers can create.

    The richness of Avaya's global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at

    Job Information

    Job Code:

    Job Family: Services

    Job Function: Services Engineering

    Job Description

    SKILLS


    • Prior Avaya, exposure in serving Global Customers

    • Communication Manager 5x, 6.x , 7.x and 8.x 10.x and/or IP Office (Must Have)

    • AVAYA media Gateway, Media Server, G350, G450, G650

    • System Platform

    • System and Session manager

    • Avaya Virtualization Platform/ESXi VMWARE

    • CMM 5.x, 6.x, 7.x

    • AVAYA endpoints 2600, 4600, 9600 and J Series, Conference endpoints, Softphone ONE-X, ONEX-CES, Equinox, Workplace, etc.

    • Servers HP Proliant DL360/g7,g8,g9 and g10 ,IBM system 3550M2 M3 and M4 , Dell R610/20 /30 /40, ACP

    • Session Border Controller (SBC)

    • Knowledge or familiarity with physical layer testing standards for DS0's & DS1's

    • Linux red hat distributions

    • ITIL knowledge and certification would be an asset

    • In-depth Understanding of Session Initiation Protocol (SIP)

    • Demonstrate understanding of Avaya Aura (CM, System Manager, Session Manager)

    • Demonstrated Oral & Written Communication skills & Team Player.

    • Advanced Troubleshooting skills with knowledge of Wireshark, network sniffs, etc.

    ADDITIONAL INFORMATION


    • Full time role servicing Avaya Global Customers.

    • Willingness to work in a 24x7 environment/Night Shift

    • Minimal travel required.

    EDUCATION/QUALIFICATION

    Typically requires a 1 - 4 years of experience and a Bachelors degree or equivalent.

    Short Description

    An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. May provide support to end user installations, configurations, upgrades and migrations through basic problem solving and troubleshooting. May include supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs and date required to resolve issues of low to medium complexity. Deals with routine to low to medium complex problems or issues. Proposes and monitors the implementation of solutions for customer reported incidents. Has limited independence and can identify additional sources when required. Able to determine and develop approaches to solutions within a limited scope. Usually follows established practices and procedures.

    Experience

    Years of Experience

    Education

    Associate Degree or Bachelor Degree or Tech Certificate in Computer Science or Electrical Engineering

    Preferred Certifications

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