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    Head of Delivery - Mumbai, India - Tagit

    Tagit
    Tagit Mumbai, India

    5 days ago

    Default job background
    Description

    Position

    Head of Delivery

    Opportunity

    Tagit Philippines, Inc. is looking for Head of Delivery who will be responsible to Manage, monitor and evolve our service delivery, policies, processes, and profitability, to enable us to fulfil deliveries to our customers and ensure we consistently maintain a high quality of service within allocated budget and timelines.

    What you will be doing

  • Around 15 years of experience in IT industry
  • Over 5 – 7 years' experience in offshore delivery and operations
  • 4 years or more in a senior management position, including responsibility for planning and achieving performance targets
  • Involved in technical implementation of Java/J2EE applications
  • Experience in digital solutions space within Banking and Financial Industry
  • Preferred PMP and ITIL certifications

    • What you will bring along

  • To manage offshore delivery team in Philippines
  • Engage/Coordinate with Onsite Teams for effective and efficient Delivery
  • Oversee End-to-End Delivery – Solutioning, Implementation and Production Support
  • Manage Customer and Vendor/Partner relationships
  • Ensure service delivery is managed profitably and in-line with budgets and schedules
  • Proactively address problems and identify opportunities for increasing client satisfaction
  • Actively cultivate practices that support the company vision and how this fits into the day-to-day operations and nurture the goal of every employee to have an enjoyable and extraordinary place to work
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