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    Voice Engineer-Avaya - Bangalore Urban, India - PhonePe

    PhonePe
    PhonePe Bangalore Urban, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Roles & Responsibilities:

    The individual will be part of the Contact Center Implementation & Production team and will be required to collaborate with both internal and external teams across various locations.

    • The Voice engineer to assist with design, implementation and security for Avaya Contact Center enterprise environments
    • Expert-level knowledge of Avaya Media Servers, Virtual/System Platform, ESS, LSP and Avaya adjuncts
    • Expert-level knowledge of Avaya CC, System/Session Manager, Communication Manager,Audiocodes SBC, IP endpoints, SIP, H.323
    • Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS, AES, CTI, WFM, Verint
    • Experience on AEP IVR and third party applications which use AES solution
    • Experience with call routing; ARS, AAR, VDN, Vector programming
    • Experience with VoIP monitoring tools
    • Strong knowledge of IP networking, Active Directory, DNS, DHCP and other protocols
    • Experienced interfacing with vendors for new technology development and collaboration In-depth knowledge of VoIP; experience with Avaya VoIP Products In-depth knowledge of IP Routing, Quality of Service technologies with demonstrated implementation in a large enterprise organization
    • Experience in Voice trunking including SIP, IP, PRI, POTS, etc. and working with service providers in providing solutions
    • Good hands on experience for V15.1,V15.2,V11.1 & Analytics product suite.
    • Prior experience with the installation, support, usage, or administration of Verint software would be an added advantage.
    • Knowledge and demonstrated experience using diagnostic tools such as syslog,Wireshark, Netmon while troubleshooting technical problems, is preferred.
    • Knowledge in databases (SQL server 2012, 2019 and beyond) and SQL Queries. Should be able to understand and code medium to complex SQL queries.
    • Knowledge on Web Servers (IIS, Web logic, Apache Tomcat) would be an added advantage.
    • Good knowledge of Windows operating System (Active Directory, DNS, DHCP) and SAN Storage, Domain Controller.
    • Should have sound knowledge on Linux operating systems
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