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    Customer Success Manager - Indore, India - HAMMOQ

    HAMMOQ
    HAMMOQ Indore, India

    3 days ago

    Default job background
    Full time
    Description
    Job Description

    We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Successful candidates must be social, and analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, maximize value, and create strategies to grow our customer base.

    Responsibilities:

     Develop and manage client portfolios.

     Sustain business growth and profitability by maximizing value.

     Analyze customer data to improve customer experience.

     Hold product demonstrations for customers.

     Improve onboarding processes.

     Evaluate and improve tutorials and other communication infrastructure.

     Mediate between clients and the organization.

     Handle and resolve customer requests and complaints.

     Minimize customer churn.

     Aid in product design and product development.

    Qualifications :

     Highly organized and able to multitask.

     Self-driven and proactive nature.

     Excellent communication and interpersonal skills.

     Demonstrate leadership qualities.

     High computer literacy and ability to learn new software.

     Knowledge of customer success processes.

     Experience in document creation.

     Patient and active listener.

     Passion for service.

    "Freshers with excellent communication skills who interact with US clients are also welcome."

    Qualifications

     Highly organized and able to multitask.

     Self-driven and proactive nature.

     Excellent communication and interpersonal skills.

     Demonstrate leadership qualities.

     High computer literacy and ability to learn new software.

     Knowledge of customer success processes.

     Experience in document creation.

     Patient and active listener.

     Passion for service.

    "Freshers with excellent communication skills who interact with US clients are also welcome."

    *This opportunity is for only Male candidates*

    Additional Information

    We offer a competitive salary package, including base salary and commission, along with other benefits. If you are a highly motivated and results-oriented individual who enjoys engaging with people over the phone, we encourage you to apply for this exciting opportunity.

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