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    Senior Technical Manager, CPQ - Gurugram, India - MongoDB

    MongoDB
    MongoDB Gurugram, India

    4 days ago

    Default job background
    Description

    MongoDB is looking for a highly motivated individual to lead a global TechOps CRM function (70% IC & 30% mgmt.). You will be responsible for one of the Pods from idea to delivery. This position will play a key role in growing large, strategic CRM projects and provide critical support to the internal departments that will drive efficiencies, profitability and stronger controls. This is a tremendous opportunity for someone who enjoys the challenge of building a first class team in a high growth environment and is relentless in their pursuit of excellence.

    This role can be based out of our Gurugram/Bengaluru office or remotely in the Gurugram/Bengaluru region.

    Responsibilities

  • Lead a team of CRM Engineers (Salesforce Dev Engineers) to successfully plan, develop and implement strategic projects and enhancements for multiple business departments
  • Function as SME for team on administration and development, integration capabilities across product suites, real-world salesforce automation, base salesforce functionality, and industry business processes
  • Create detailed, comprehensive, and well-structured scalable salesforce design
  • Lead technical design sessions. Design and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states
  • Ability to build, articulate & execute scalable CRM solutions to both business and technical stakeholders
  • Research and evaluate current and upcoming technologies and frameworks
  • Create PoCs (Proof of Concept) and help the team with the selection of Tools, Technologies, Methodologies, and Frameworks
  • Conduct brown bag sessions on new and upcoming technologies, methodologies, and application-appropriate frameworks. Provide technical training to the other team members
  • Ability to execute at scale in a dynamic environment, build strong relationships and promote collaboration, identify talent, recruit, hire, coach, mentor, and build high performing technical teams; experience setting direction, tracking progress, and ensuring accountability
  • Ability to analyze complex business processes and systems, interpret and recommend alternative courses of action, and implement intervention strategies to attain performance targets
  • Demonstrated ability to develop and implement process enhancements and efficiencies especially as it pertains to new technology
  • Ability to manage changing priorities, meet deadlines, and adapt to a changing business environment
  • Strong influencing, negotiation, and problem-solving skills with an ability to identify stakeholders, assess their needs, and manage their expectations through effective communication
  • Ability to work positively and to interact with individuals across the organization at all levels, including leadership
  • Excellent leadership and management skills; with the ability to influence and promote positive outcomes

    • Qualifications

  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
  • 10+ years of technical engineering management in global SaaS software companies
  • Deep understanding and working knowledge of "Order to Cash" capabilities especially within the ecosystem
  • Hands-on experience with Salesforce customizations (e.g. Apex, VF, LWC)
  • Strong understanding of when to use configurations versus customizations; and the various limitations of Salesforce (i.e. governor limits)
  • Experience and expertise in cloud technologies, open-source methodologies, DevOps, modern design, and integration patterns
  • Successful experience running at-scale engineering programs, hiring and retaining top talent, building high-performing teams, and coaching and mentoring future leaders
  • Understanding of systems architecture, key design patterns, large data volume, and ability to design scalable performance-driven solutions
  • Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, process automation, reporting, etc.)
  • Experience working in an Agile/Scrum development process
  • Demonstrate self-motivation and the ability to grasp concepts quickly
  • Demonstrate sharp, analytical, problem-solving, and decision-making skills

    • Preferred Skills

  • Proven track record of managing development teams (directly/indirectly) and delivering impactful outcomes to the business stakeholders
  • Working knowledge of FinancialForce, CPQ, and Conga as well as integration platforms such as Boomi are pluses
  • Expert-level knowledge and development experience in Visualforce, APEX programming, APIs, SOQLs, Governor Limits, Declarative Automation, Web Services and Lightning components development (Aura and LWC)
  • Certified Application/System Architect preferred

    • Success Measures

  • In 3 months, you will have acquired complete knowledge of the CRM systems and tools at MongoDB and also have a full grasp of the current business process and implementations by working closely with the senior resources in the team
  • In 6 months, you will own one or multiple pods and be responsible for end to end projects in Salesforce CRM area and become a technical SME in MongoDB Salesforce systems and implementations
  • In 12 months, you will have established successful relationships with our key partners and become the go-to person for anything(business process/technical implementations) related to Salesforce CRM
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