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Noida

    International Customer Service- OTC Collections - Noida, India - Genpact

    Genpact
    Genpact Noida, India

    1 day ago

    Genpact background
    Accounting / Finance
    Description

    Responsibilities


    • You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.


    • Responsible to respond to email /phone queries related to disputed invoice


    • Research and analyze the disputes/deductions in ERP


    • Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution


    • Find opportunities and recommend solutions for process and automation improvements


    • Daily reporting of individual portfolios to track and monitor the past dues


    • You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact


    • You are a phenomenal teammate to process any adhoc request in a timely manner.


    • Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, effectively and expertly


    • Call out problems to senior staff members and or management as appropriate.

    Qualifications we seek in you

    Minimum qualifications


    • Graduation in any stream


    • Your are excellent in interpersonal skills


    • You have Meaningful work experience

    Preferred Qualifications


    • Prior collections management experience shall be an added advantage

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