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    Assistant Manager- OTC Collections - Noida, India - Genpact

    Genpact
    Genpact Noida, India

    3 days ago

    Genpact background
    Description

    We are looking for a seasoned and adept Senior Collections & Dispute Resolution Specialist with experience in Order to Cash processes and proficiency in SAP. Join our vibrant finance team and play a pivotal role in formulating and implementing impactful collections strategies, overseeing the dispute resolution process, ensuring efficient cash application support, and contributing to the Order to Cash lifecycle. If you possess a demonstrated history of successfully navigating intricate collections and dispute scenarios, coupled with hands-on experience in SAP ERP, we invite you to apply for this critical position.

    Responsibilities

    • Develop and assess collection strategies to optimize the recovery of outstanding balances.
    • Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies.
    • Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email.
    • Contact customers for payment through phone and email, adhering to collections strategy.
    • Escalate accounts within the customer's organization and internally as per collection strategy.
    • Take necessary actions, including legal steps, to expedite resolution.
    • Gather necessary information and prepare documents for settlement cases.
    • Approve installment and settlement plans within the scope of authority.
    • Track and follow up on customer payment promises related to settlements.
    • Escalate accounts and take necessary actions for resolution, including legal steps.
    • Prepare documentation/reports for governance meetings with Key Accounts Managers.
    • Manage bad debt write-offs, including forecasting, approval, and reconciliation.
    • Initiate refund requests for credit balances upon customer request.
    • Create refund reports, reconciling requests with payments received.
    • Review daily unidentified remittances report and assist with payment clearing.
    • Perform customer accounts reconciliation.
    • Respond to inquiries from customers or internal stakeholders regarding account reconciliations.
    • Engage resolution owners for timely dispute resolution.
    • Research and resolve disputes, including collaboration with internal and external stakeholders.
    • Provide support for escalated dispute cases and inform customers of resolution outcomes.
    • Manage customer deductions by obtaining backup documentation, reviewing documents, and assessing eligibility/validity.

    Qualifications we seek in you

    Minimum qualifications

    • Bachelor's degree in finance, Accounting, or related field
    • Rich experience in collections, dispute resolution, and cash application.
    • Strong analytical and problem-solving skills.
    • Excellent communication and negotiation abilities.
    • Previous experience in governance meetings and managing relationships with Key Accounts Managers

    Preferred qualifications

    • Detail-oriented with a focus on accuracy and continuous improvement.
    • Familiarity with industry regulations related to collections and dispute resolution.
    • In-depth knowledge of collections strategies, best practices, and their integration within SAP systems.
    • Hands-on experience in navigating complex collections and dispute scenarios.
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