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    IT Operations Manager ServiceNow - bangalore, India - Siemens Healthcare Private Limited

    Siemens Healthcare Private Limited
    Siemens Healthcare Private Limited bangalore, India

    3 weeks ago

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    Description

    Job Title:
    IT Operations Manager ServiceNow

    Team Overview:

    We are a dynamic and innovative organization with a global presence, committed to delivering exceptional services through our ServiceNow platform.

    That platform plays a pivotal role in streamlining our operations, and we're seeking an experienced IT Operations Manager to lead and optimize its performance.


    Position Summary:
    As the IT Operations Manager, you will be responsible for overseeing the day-to-day operations of our ServiceNow platform.

    Your role extends beyond routine tasks; you'll collaborate with vendors, internal support teams, and stakeholders to ensure seamless service delivery.

    If you thrive in a fast-paced environment and have a passion for driving operational excellence, we want to hear from you
    Key Responsibilities:1.

    ServiceNow Platform Management:
    oMonitor system health, troubleshoot issues together with the platform vendoroCoordination of platform upgrades and alignment of related activities with our development team and product teamsoDrive implementation of identified improvement measures with our global ServiceNow team


    2Vendor Coordination:


    oWork closely with external vendors to manage contracts, service levels, and metrics.oEvaluate vendor performance and ensure compliance with their contractual obligations.3.


    Incident & Service Request Management:


    oExpedite resolution of long-running incidents, minimizing impact on business operations – both with our vendors and the internal expert teams.oEscalate critical incidents and collaborate with technical teams to drive timely resolutions.oPartner with internal support teams to address incidents, service requests, and change management.4.


    Release Management:


    oAct as a backup for our Release Manager to coordinate activities in monthly sprints.oEnsure that our Agile teams provide quality & compliance artifacts on time, complete their system documentation, test cases and technical handover.5.


    Process Improvement:
    oIdentify opportunities to enhance operational efficiency and streamline processes.oImplement best practices, automation, and continuous improvement initiatives.


    Qualifications:

    • Bachelor's degree in Computer Science, Information Technology, or related field.
    • Proven experience managing a global platform – preferably ServiceNow.
    • Experience in usage of ServiceNow Incident Management & Reporting is required.
    • Experience in coordination and agile working is desired.
    • Strong understanding of ITIL processes and incident management.
    • Excellent communication, leadership, and stakeholder management skills.
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