CSE Engineer Solution - chennai, India - 282 KONE Elevator India P

282 KONE Elevator India P chennai, India

1 week ago

Description

KONE India is embarking upon an exciting growth phase and this represents an opportunity for you to join KONE , as a CSE Engineer in chennai .

A CSE Engineer, Solution – Major projects provides technical expertise to the sales team and FL CSE, understands customer needs and transforms these needs into optimal KONE solutions.

CSE Engineer, Solution is part of the KONE early engagement team, and ensures that KONE offerings and specifications are included into the customer's building specifications.

Focusing on non-standard tendering cases, CSE Engineer, Solution is accountable for overall solution for the customer; including integrations, solutions, services and products. He/she takes responsibility to define the specifications, costs and lead times in co-operation with other Front Line parties, Supply Line, and Area and Global support functions.

CSE Engineer, Solution has deep understanding of new KONE solutions (e.g. project management & installation) across business lines and has a holistic understanding of certain customer segments, like retail, infrastructure, residential, office or medical care.

CSE Engineer, Solution takes into consideration all product and planning aspects when defining a solution e.g. corporate materials from the supply line, local materials from sourcing, costing of engineering, and installation.

This role description applies to CSE Engineer, Solution in KMTA CSE Functional Services.

Responsibilities and key activities

Collaboration with sales:

Responsible for finding optimal technical solutions to meet the customer's needs for non-standard

Ensures clarity on the solution's scope, including KONE and possible third-party offerings

Select the correct product platform on which to make the offering

Proposes solutions from all KONE business lines; new services, escalators, elevators, doors, etc.

Solution planning – Costing:

Involves CSE Engineer, System to understand the cost for integrations.

Involves Supply Line, installation, and project management to understand the materials

Solution planning – Specs:

Coordinates specification creation

Performs initial and revised non-standard energy calculations

Performs traffic analyses

Accountable for technical feasibility checking

Solution planning – Availability and lead times

Coordinates solution lead times from Supply Line and local sourcing

Solution planning – Installability

Ensures that the proposed solution can be installed

Ensures that the cost and work effort impact of installation is part of the solution's costing, especially in non-standard installation method cases

Solution planning – Maintainability

Ensures that the proposed solution fulfils the customer's product lifecycle needs

Identifies possible deviations from standard maintenance methods and ensures that a resolution is found

Solution planning – Compliance

Ensures that the proposed solution fulfils local codes, regulations and safety requirements

Ensures alignment with environmental regulations

Ensures that the planned solution complies with KONE engineering policy

Key tasks in the KONE Delivery process

Accountable for the creation of full shop L/O drawings or Installation layouts

Accountable for corporate material order engineering

Coordinates and analyses change requirements (variation orders and addworks); ensures that holistic proposals for the new solution design are provided

Coordinates the work of all involved CSE Engineers and Specialists

Proposes change order (variations and addworks) sales opportunities to Project Managers

Accountable to understand variance between the design of the site versus reality of the site

Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors

Performs technical submittal documentation

Accountable for material samples ordering

Handles SAP Milestone management accurately

Identifies Request for information (RFI) whenever applicable

Coordinates with Sourcing the approval related to third party supplier ordering and samples

May participate in customer meetings if technical solution related topics are required to discuss.

General responsibilities

Participates in product and new services release information-sharing sessions

Offers input to the product offering management about customisation, standardisation and interface requirements for the portfolio

Contribution to the Customer Solutions Engineering virtual and local network

Contribute to and utilise the Customer Solutions Engineering case library

Is the primary front line technical contact person for the Supply Line Tendering Engineers

1.Performance measures

Performance measures

Customer satisfaction (sales transactional survey after orders are booked)

Specs setter: Portion of KONE customer specs (%, based on CRM data)

Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause Codes

P2Mid-cal and P2P accuracy

Full chain tender response time (FL-SL-KTI)

Time from order booking to the customer's approval of the final drawings

Time from the customer's approval of the final drawings to the order

Milestone 2 completed on time (according to the plan)

Reduction in the amount of quality feedback and CAT 2 feedback issues

Customer satisfaction (sales transactional survey after orders are booked)

Specs setter: Portion of KONE customer specs (%, based on CRM data)

Error-free deliveries – % of deliveries without engineering issues based on select Quality Feedback Cause Codes

P2Mid-cal and P2P accuracy

Full chain tender response time (FL-SL-KTI)

Time from order booking to the customer's approval of the final drawings

Time from the customer's approval of the final drawings to the order

Milestone 2 completed on time (according to the plan)

Reduction in the amount of quality feedback and CAT 2 feedback issues

1.Competence profile

1.1Behavioural competences

Customer focus (KONE General competences): Is curious about the customer's business and willing to understand their challenges. Takes a customer's perspective and is prepared to engage with their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Thrives to exceed customer's expectations.

Innovation and creativity (KONE General competences): Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.

Analysis and problem-solving (KONE General competences): Distinguishes between important information and irrelevant or minor details. Analyses information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Collaborating (KONE General competences): Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, and closes deals or discussions with clear understanding of agreement.

Impact and influencing (KONE Leadership competences): Communicates with confidence and clarity, identifies and breaks down barriers to open communication. Considers and builds on others' ideas.

Results focus (KONE General competences): Focuses on the end result and avoids distractions. Demonstrates a determined and committed approach to achieving results. Follows tasks and projects through to completion. Consistently delivers results. Sets challenging goals and aims to exceed expectations.

Quality (KONE General competences): Sets high-quality standards for their personal output. Encourages others to meet high-quality standards of work. Checks own output or that of others to ensure that quality standards are met. Consistently delivers high-quality work. Maintains a focus on quality even when under pressure.

Detail focus (KONE General competences): Self-checks own work carefully. Analyses information in a thorough and detailed way. Spots critical errors that others have overlooked. Identifies important details and ensures that they are correct. Maintains a focus on detail when dealing with routine work.

Are you the one?

Minimum Bachelor's degree / Diploma Engineering , or several years' experience in elevator business .

Minimum 5 years of relevant engineering experience in elevator business field operations

Working level of English

IT literacy

Project management & Good Communication skills

Career progression opportunities within a global organization.

Total reward elements that engage and motivate our employees and help us make KONE a great place to work.

Comprehensive learning and development programs covering a wide range of professional skills.

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CSE Engineer Solution - chennai, India - 282 KONE Elevator India P

Description

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