international voice process - Gurugram, India - Amosta Solutions Pvt. Ltd.

Amosta Solutions Pvt. Ltd. Gurugram, India

2 days ago

Full time

Description

Company Overview

Amosta Solutions Pvt. Ltd. is a technology company specializing in Mobility & Connectivity solutions. With cutting-edge technology, we provide unique propositions to our customers by bringing together devices, mobile applications, and platform strength. We are committed to the 'Make In India' vision and design, manufacture, and create our devices in India. With a team of technology enthusiasts from diverse industries, we provide quality solutions in the market.

Job Overview

We are seeking a motivated individual to join our team as an International Voice Process. In this role, you will be responsible for handling customer inquiries, providing excellent customer service, and generating leads through inbound and outbound calling. The position requires fluency in English communication and the ability to effectively communicate with customers. This is a full-time position based in Gurgaon, Haryana, India.

Qualifications and Skills

1-3 years of experience in an international voice process
Strong customer service skills
Sales-oriented mindset
Fluency in English communication
Experience in telecalling and inbound lead generation
Knowledge of cold calling and business process outsourcing (BPO)
Ability to work in a fast-paced environment
Excellent problem-solving skills
Good computer literacy
Ability to work well in a team

Roles and Responsibilities

Handle customer inquiries and provide prompt and courteous responses
Assist customers in finding solutions to their needs and concerns
Generate leads through inbound and outbound calling
Provide excellent customer service and maintain customer satisfaction
Collaborate with team members to achieve targets and goals
Document customer interactions and update customer information in the system
Stay updated with product knowledge and be able to effectively communicate product information to customers
Adhere to company policies and procedures

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international voice process - Gurugram, India - Amosta Solutions Pvt. Ltd.

Description

Voice Process

Voice Process