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    Senior Tele caller - Mumbai, India - Technopoint Solutions Pvt. Ltd.

    Technopoint Solutions Pvt. Ltd.
    Technopoint Solutions Pvt. Ltd. Mumbai, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Objectives of this role

    • Understand customer psyche and record both successful and unsuccessful sales methods.
    • Handle huge volumes of inbound and outbound telecalling.
    • Improve organisational efficiency through diligent observation skills as a telecaller.
    • Help the company grow by finding opportunities in customer requirements.
    • Resolve complaints, provide solutions and follow up with customers.

    Responsibilities

    • Memorise scripts and customize them for the clients as per the situation while tele calling.
    • Foster relationships with existing clients and build a rapport with potential clients.
    • Make reports and documentation based on conversations that took place during telecalling.
    • Report the analysis and observation to the team lead.
    • Adhere to organisational guidelines and methodology while telecalling.
    • Generate sales by making cold calls to active or old clients.

    Required skills and qualifications

    • Bachelor's degree or high school diploma.
    • Strong communication skills and command of the English language.
    • Previous experience in a tele caller job or similar role.
    • Data entry skills to complement the tele calling work.
    • Ability to close sales through the right negotiation skills.

    Preferred skills and qualifications

    • Research skills for telecalling and reaching out to new clientele.
    • Proven track record of being a telecaller and conducting sales through the telephone.
    • Ability to switch the communication style based on social cues and conversational hints.
    • Knowledge of CRM software programs and telephone systems is a big bonus.
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