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    Network Operations Center Engineer - Noida, India - EbixCash

    EbixCash
    EbixCash Noida, India

    5 days ago

    Default job background
    Accounting / Finance
    Description

    NOC Profile:-

    NOC engineers, also known as Network Operations Center engineers, monitor and control large computer networks from a central location. These skilled IT professionals are responsible for network troubleshooting and alarm response.

    Job Positions:-

    Associate Support Analyst / Support Analyst

    Qualification Criteria:-

    Engineering / BSc / BCA / MCA / MSc – Computer Science Background

    Skills Requirement:-

    Linux, UNIX, Windows Server, Networking, RDBMS, Oracle

    Job Description – NOC profile:-

    Ø Network Operation Center (NOC) has the responsibility of monitoring and maintaining the 'n' number of server.

    Ø Any System malfunctions or server went down NOC will do basic validation and try to fix the issue if not ticket will be assigned to L2 support team.

    Ø We also maintain client data and perform data conversion related activities.

    Roles & Responsibilities:-

    Ø Good verbal & written communication skills

    Ø Able to handle global customers

    Ø Strong ability to diagnose server or network alerts, events or issues

    Ø Should be ready to work in 24X7 environments, rotating shift & rotating Weekly Offs.

    Ø Monitoring devices/services, Networks, servers & storage using Nagios, Solar Winds or Zabbix monitoring tool

    Ø Quickly address the critical alerts and follow up with respective teams till the issue fix

    Ø Handle L1 troubleshooting, diagnose the issue and try to resolve alerts at your end to balance work load of L2 technical support team as per procedural document.

    Ø Keep a track on all unresolved incidents / tickets and follow up with different support team until the closer, within defined SLA timelines.

    Ø Creating Exchanging account and Chat account for on-boarding employee. Disabling email account and other related account of an employee as per termination process

    Ø Performing deployment & patches on Tomcat & WebSphere environment.

    Ø Preparing Dynamic report and PPT for presentation or Weekly meeting.

    Ø Conversion related activities such as Extraction, Deletion, Office duplication, Migration, Office Creation & FTP account creation using specialized tools.

    Ø Taking backup of client data.

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