- Determine the needs of end-users for technical documentation
- Study product samples and talk with product designers and developers
- Work with technical staff to make products easier to use and thus need fewer instructions
- Organize and write all support documentation for products
- Use photographs, drawings, diagrams, animation, and charts that increase users' understanding
- Select an appropriate medium for the message or audience, such as manuals or online videos
- Standardize content across platforms and media
- Gather usability feedback from customers, designers, and manufacturers
- Maintain version control for all documents as new issues arise
- Familiarity with tools for document creation and formatting
- Support RFPs responses and help to identify use-cases for language fit
- Provide day-to-day support to sales by creating presentation decks, providing demos and client facing proposal documents
- Collaborate with CoEs to prepare sales collaterals, white papers, and business proposals on solutions/solution accelerators/proof of concepts
- Publish point of view papers individually/in collaboration with business heads
- Researching and defining terminologies to create Quick Reference Guide for the clients
- Document & track latest product enhancements
- Create tutorials to help end-users use a variety of applications
- Keep close interaction between QA and Development team for information gathering.
- Coordinate directly with the Client Delivery team for information gathering.
- Design and develop documents, Knowledge Base, and Frequently Asked Questions for internal and external audiences
- Work with clients to understand their service requirements, translate them to technical specifications, and define them for development and implementation teams.
- Create and maintain project plans and status reports for management and cross-functional teams.
- Write search engine optimized (SEO) website content, articles, blogs, press releases, and forum posts to promote the applications/ products of the company and strengthen customer relationships of the Technical knowledge- API documentation, Product documentation, Exposure to SaaS based tools and infra.
- Proficient in English - Oral and written
- Research Skills - Scope of work, Business case analysis, Use-case generation
- Proven ability to quickly learn and understand complex topics
- Superior written and verbal communication skills, with a keen eye for detail
- Firm understanding of the systems development life cycle (SDLC)
- Industry experience as an effective technical writer
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Technical Writer - Bengaluru, India - HyrEzy Talent Solutions
Description
Job Description :
Roles & Responsibilities :
As a Tech Writer you will :
Knowledge of:
Microsoft tools - Word, Powerpoint, Excel, Adobe, Wordpress
R- Assignment
R- Technical Round
Psychometric
R- Hiring Manager
R- HR round
Work from Office - Bangalore
)